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- Tasks: Engage with customers, handle enquiries, and assist with bookings across our centres.
- Company: Join Airtastic, a fun and growing company in customer service.
- Benefits: Full training provided, flexible hours, and a vibrant work environment.
- Why this job: Be the friendly face of Airtastic and make customers smile every day!
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Great opportunity for career growth and to work in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has opened within Airtastic for Customer Service Representatives to join our growing and successful Customer Service team and be responsible to engage with customers across all Airtastic and Funky Monkeys centres within Northern Ireland and ROI.
The ideal candidate is someone able to confidently communicate and engage with our customers, answering phone and e-mail enquiries and assisting with bookings across all of our centres.
The Role – Main Responsibilities
- To professionally handle all customer enquiries by telephone, online booking, social media platforms and email.
- To confidently handle any customer feedback in a calm and professional manner.
- Be able to confidently communicate with the management of our centres to ensure a good customer experience in the centres.
- To help customers navigate their way through the booking system and provide insightful and comprehensive assistance when required.
- To keep up to date with the latest competitions, policies, procedures and advise our customers accordingly.
- To be able to take payments over the phone for existing, new bookings and upsell activities when appropriate.
- To organise group bookings within the centres. This can be either school and youth groups, or corporate team building packages.
- To handle sales calls, both inbound and outbound.
- To keep good and accurate records of all bookings and customer interactions.
Experience / Skills / Attributes
- Strong interpersonal and communication skills, with the ability to build rapport with people.
- Excellent grasp of the English language in both spoken and written communication.
- Excellent organizational skills and attention to detail.
- An approachable and enthusiastic manner and a “can do” attitude.
- Ability to work independently and as part of a team.
- Good knowledge of Microsoft Office Suite – Word, Excel or equivalent platforms.
Customer Service Representative - Lisburn employer: Air-tastic Limited
Contact Detail:
Air-tastic Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Airtastic and Funky Monkeys. Understanding their values and services will help you connect better with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling enquiries during the actual job.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for customer service shine through. A positive attitude can make a huge difference and show that you’re the right fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Customer Service Representative - Lisburn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with customers.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Service Representative.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Air-tastic Limited
✨Know the Company Inside Out
Before your interview, take some time to research Airtastic and Funky Monkeys. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
Since the role requires strong communication skills, practice answering common customer service scenarios. Role-play with a friend or family member to build your confidence in handling enquiries and feedback calmly and professionally.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and keep track of bookings and customer interactions. Share specific examples from your past experiences that highlight your attention to detail and organisational abilities.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or growth opportunities within Airtastic. This shows you're engaged and serious about the role.
