At a Glance
- Tasks: Lead a dynamic team to create unforgettable experiences in a fun-filled entertainment venue.
- Company: Join Airtastic, Ireland's top leisure and family entertainment brand.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work environment.
- Other info: Opportunity to develop your leadership skills in a fast-paced setting.
- Why this job: Be part of a mission to inspire joy and exceptional service for families.
- Qualifications: 3+ years in senior management, preferably in hospitality or leisure.
The predicted salary is between 30000 - 40000 £ per year.
Airtastic is Ireland's leading leisure and family entertainment brand, operating multiple multi-activity venues across Ireland. Owned by SMS Platinum Group Ltd, Airtastic Lisburn offers a diverse range of activities including a state of the art Bowling alley, Laser tag, Ultimate Challenges, amusement arcades, and an NY Urban Pizza restaurant. Our mission is to create fun, inspiring customer experiences with a focus on exceptional service and memorable moments for families and groups.
Scope of Role
- Assisting with the general management of all employees and accountability for the successful performance of the centre.
- Managing Business Cost & Performance:
- Collate and present accurate and timely information on the following documents to give a full understanding of your centre.
- Working alongside the General Manager, aim to develop your management team to have a full understanding of all associated stocks costs, complete accurate monthly stock takes and ensure that all information provided is detailed and precise.
- Review monthly KPI’s alongside the GM, highlighting any opportunities and address any actions that may need to be taken.
- Aim to maximise all areas of sales revenue and continually challenge yourself and your management team with the relevant departmental targets.
- In the absence of the General Manager, assume full accountability of the centre performance.
- HR & People Management:
- Competently manage individual and team performance through leading by example in all operational areas.
- Alongside the General Manager, complete all recruitment stages within the centre and develop the management team to deliver the same within their departments.
- Passionately strive to develop, train and coach a reliable team and motivate them to a level of competence.
- Ensure company ethos of Work Life Balance is being practiced in the centre.
- Customer Experience and Service Levels:
- Consistently demonstrate exceptional customer service and inspire your team to deliver the same standards.
- Continually ensure that the centre looks, feels, and sounds in line with company service standards.
- Ensure all customer rules, policies for both staff and customers are applied by management and staff.
- Complete regular observations with the team as a whole to ensure consistency and drive service throughout all activities.
- Safety & Compliance:
- Ensure the correct and continual use of all company procedures, systems and documents.
- Work together with the General Manager to build a strong relationship with outside regulating bodies.
- In the instance of a serious incident or accident, ensure all relevant paperwork is completed to the required standard.
- Review all staff training such as food safety and first aid on a regular basis.
- Success Measurements:
- Achieving required performance levels in all business KPIs and Audits.
- Achieve required levels of customer feedback.
- Confidently analyse all financial reports on a weekly basis.
- Evidence of effective performance management within the team as a whole.
Qualifications
- 3+ years experience at senior management level in a fast paced business, in an industry such as hospitality, leisure, retail or catering.
- Knowledge of business KPI’s and correlation of supporting figures.
- Working knowledge of the booking systems and reporting functions.
- Proficient in Microsoft office products – Outlook, Excel & Word.
Assistant General Manager - Lisburn employer: Air-tastic Limited
Airtastic is an exceptional employer that prioritises employee growth and development within a vibrant work culture. Located in Lisburn, our team enjoys a dynamic environment where creativity and collaboration thrive, alongside competitive benefits and a strong commitment to work-life balance. Join us to be part of a passionate team dedicated to delivering unforgettable experiences for families and groups while advancing your career in the leisure and entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Lisburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Air-tastic Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Air-tastic Limited
Don't be shy about reaching out to Air-tastic Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager - Lisburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Air-tastic Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Air-tastic Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
