At a Glance
- Tasks: Support pilgrims with clear and compassionate communication before their travels.
- Company: HajjGuider, dedicated to providing exceptional travel support for pilgrims.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Join a caring team and develop your skills in a rewarding environment.
- Why this job: Make a meaningful impact by helping others on their spiritual journey.
- Qualifications: Experience in customer service or travel support is a plus.
The predicted salary is between 42750 - 52250 £ per year.
Customer Service Specialist
Support pilgrims before they travel with calm, organised, and compassionate communication.
- Flights
- Hotels
- Guidance
Hajj Guider is looking for a customer service specialist who can support pilgrims before they travel and keep communication clear, warm, and organised.
This role is about follow-through.
Pilgrims often need reassurance, reminders, and practical answers.
The right person should be patient, accurate, and comfortable handling multiple conversations without losing the details.
- What the role involves
- Responding to Hajj and Umrah enquiries
- Following up with families by email, phone, and Whats App
- Helping applicants understand next steps and document requirements
- Keeping customer notes and internal records tidy
- Escalating complex package, religious, or travel questions to the right person
- Helping identify gaps in FAQs and customer resources
- Who this may suit
This may suit someone with customer service, travel support, community admin, or call-handling experience.
You do not need to be a Hajj expert. You do need to be reliable, careful, and comfortable asking for help rather than guessing.
- Useful experience
- Customer service or travel support experience
- Comfortable using email, Whats App, spreadsheets, and simple CRM-style tools
- Ability to stay calm with worried or confused customers
- #J-18808-Ljbffr
Customer Service Specialist employer: AIR SAFFAR AND TOURS LTD
HajjGuider is an exceptional employer that prioritises a supportive and compassionate work environment, perfect for those passionate about helping others. With a focus on employee growth, we offer training opportunities and a collaborative culture that values clear communication and teamwork. Located in a vibrant community, our team enjoys the unique advantage of making a meaningful impact in the lives of pilgrims while working in a calm and organised setting.
