At a Glance
- Tasks: Resolve technical issues and provide hands-on support to ensure customer satisfaction.
- Company: Air Products, a leading industrial gases company with a focus on innovation.
- Benefits: Hybrid working model, comprehensive training, and a supportive team environment.
- Other info: Flexible shift patterns and opportunities for career growth.
- Why this job: Join a collaborative team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a solution-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
As a Technical Support Specialist you’ll be the go‑to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands‑on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities
- Handle inbound customer queries via phone, email, and other channels
- Diagnose and troubleshoot technical problems with confidence and accuracy
- Proactively provide updates and resolutions through outbound communication
- Maintain and update technical records to ensure accurate documentation
- Liaise with internal teams to upscale and resolve complex issues
What We’re Looking For
We’re seeking someone who is a confident and empathetic communicator, with excellent listening skills and a warm, professional telephone manner. You’re solution‑focused, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer. You’ll enjoy working as part of a collaborative team, contributing positively and supporting those around you. You’re organized and detail‑oriented, comfortable juggling multiple tasks while maintaining high standards of accuracy. Above all, you bring a can‑do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.
Working Arrangements
Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model.
Shift Pattern:
- Late Shift - Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return
- Early Shift - Includes a mix of 6-2, 9-5 shifts, with one weekend shift (9-5) every 3 weeks and a weekday off in return
Founded in 1940, Air Products is a world‑leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
Technical Support Specalist in Worcester employer: Air Products
At Air Products, we pride ourselves on fostering a collaborative and inclusive work culture where every employee's voice is valued. As a Technical Support Specialist, you'll benefit from our hybrid working model, comprehensive training, and opportunities for professional growth, all while contributing to innovative solutions that make a real difference in the world. Join us in our commitment to safety and environmental stewardship, and be part of a team that reimagines what's possible.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specalist in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Air Products. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Air Products before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specalist in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Air Products:Your cover letter is your chance to shine! Tell us why you want to work at Air Products specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Air Products!
How to prepare for a job interview at Air Products
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
