At a Glance
- Tasks: Coordinate technical support for maintenance and ensure safe operations across various equipment.
- Company: Join Air Products, a leader in hydrogen production and industrial gas solutions.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on safety and inclusion.
- Why this job: Make a real impact on energy sustainability while developing your technical skills.
- Qualifications: Technical education or equivalent experience, strong problem-solving skills, and IT proficiency.
The predicted salary is between 36000 - 60000 £ per year.
At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
The Customer Engineering Technical Support Specialist plays a critical role within the Maintenance Services Organisation, acting as a technical authority and providing expert guidance across both planned and unplanned maintenance activities. This role ensures all legally required inspections are completed within regulatory timeframes, manages complex escalations, and offers advanced technical support to customers and internal teams. Responsibilities include remote fault diagnosis, technical validation of work orders, and ensuring the correct resources and materials are identified for safe and efficient maintenance operations.
The Technical Support Specialist provides technical oversight and coordination for maintenance and fault resolution across a wide range of equipment and installations, including:
- Cryogenic tanks and associated equipment
- Medical gas panels
- GGG plants
- Packaged Gas Depots (including dual‑brand operations)
- Food tunnels
- Hydrogen refuelling stations
- Gaseous hydrogen systems
The role also supports spare parts management by reviewing and approving technical specifications for new and replacement components. Additionally, the Specialist contributes to the development of the wider Customer Engineering Technical Support Team through training and mentoring.
Principal Accountabilities
- Fully engage in BSP Activity, including attendance at BSP LIII Sequential Safety Meetings and completion of daily and monthly Office BSP Work Team tasks.
- Manage and process all validated work orders, ensuring timely completion of planned and curative maintenance.
- Conduct technical reviews and assign appropriate parts and labour for safe and effective onsite work.
- Act as escalation point for complex technical issues raised by the Technical Support Department.
- Provide frontline technical support, including remote diagnosis of faults across a broad range of equipment and installation types.
- Oversee communications with customers regarding planning, site access, and job readiness.
- Ensure all work is supported by appropriate risk assessments and method statements.
- Prepare RAMS for customer‑specific onsite activities.
- Coordinate P&ID updates when installation modifications require.
- Prepare and submit requests for extensions to legal inspections in line with PSSR 2000 and Air Products standards.
- Monitor and respond to alarms on medical oxygen panels and other critical systems.
- Manage SAP service orders for onsite activities, triggered by planned work, customer contact, escalations, and system monitoring.
- Liaise with contractors and suppliers for onsite works and procurement of materials.
- Provide quotations for onsite activities where required.
- Offer technical assistance for selection of new and replacement parts.
- Support internal training and development initiatives across technical operations.
- Participate in on‑call and out‑of‑hours activities for urgent work orders related to safety, business‑critical needs, or customer complaints.
- Perform any other reasonable tasks as requested by management.
Minimum Requirements And Qualifications
- Higher education or a vocational qualification in a technical field is desirable; equivalent experience‑based knowledge will also be considered.
- Strong general education with Mathematics and English at Grade C or above.
- Strong technical understanding of industrial gas systems (essential).
- Good geographical awareness.
- Proficient IT skills, including SAP, Microsoft Office, ServiceMax, Vantage, equipment monitoring tools (e.g., APST, ANOVA), and event management systems.
- Excellent interpersonal, communication, and problem‑solving abilities.
- Ability to work under pressure and manage competing priorities.
- Proven technical authority with experience handling escalations.
- Strong organisational and prioritisation skills in a high‑volume, fast‑paced environment.
- Proactive, solutions‑oriented mindset with focus on continuous improvement.
- Calm and effective under pressure, with strong decision‑making capabilities.
- Experience using SAP ERP (SD module preferred) and ServiceMax for work order management.
- Proficient use of Microsoft Office Suite for planning and communication.
- In‑depth geographical knowledge of the UK & Ireland.
We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end‑to‑end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.
Engineering Co-ordinator in Worcester employer: Air Products
At Air Products, we pride ourselves on being a leading employer in the industrial gas sector, offering a dynamic work environment that prioritises safety, diversity, and innovation. Our Engineering Co-ordinator role not only provides opportunities for professional growth through training and mentoring but also allows you to contribute to meaningful projects that address global energy and environmental challenges. With a strong focus on employee well-being and a collaborative culture, Air Products is committed to building a brighter, sustainable future together.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Co-ordinator in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Air Products on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us how your skills align with their mission to tackle energy and environmental challenges. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your technical knowledge! Brush up on industrial gas systems and be ready to discuss your experience with fault diagnosis and maintenance operations. We want to see that you can handle the technical side of things.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Air Products.
We think you need these skills to ace Engineering Co-ordinator in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engineering Co-ordinator role. Highlight your relevant experience with industrial gas systems and any technical qualifications you have. We want to see how your skills align with our mission at Air Products!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your proficiency with tools like SAP and Microsoft Office, and any experience you have with fault diagnosis or maintenance operations. This is your chance to shine, so let us know what you can bring to the table.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Air Products
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of industrial gas systems and the specific equipment mentioned in the job description. Be ready to discuss your experience with cryogenic tanks, medical gas panels, and fault diagnosis. This will show that you’re not just a good fit on paper but also have the practical know-how.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled complex technical issues in the past. Think about times when you had to diagnose faults remotely or manage escalations. Being able to articulate your thought process and the steps you took to resolve issues will impress the interviewers.
✨Familiarise Yourself with Safety Protocols
Since safety is a top priority for Air Products, be prepared to discuss your understanding of risk assessments and method statements. Highlight any experience you have with preparing RAMS or managing legal inspections, as this will demonstrate your commitment to maintaining high safety standards.
✨Communicate Effectively
Practice your communication skills, especially when it comes to explaining technical concepts to non-technical stakeholders. You might be asked how you would liaise with customers or contractors, so think about how you can convey complex information clearly and concisely.
