At a Glance
- Tasks: Resolve technical issues and ensure customer satisfaction through effective communication.
- Company: Join Air Products, the world's largest hydrogen producer focused on sustainability.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Other info: Flexible shifts and a culture of safety, diversity, and inclusion.
- Why this job: Make a real impact by helping customers and contributing to a cleaner future.
- Qualifications: Strong communication skills and a solution-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
As a Technical Support Specialist, you’ll be the go‑to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands‑on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities
- Handle inbound customer queries via phone, email, and other channels
- Diagnose and troubleshoot technical problems with confidence and accuracy
- Proactively provide updates and resolutions through outbound communication
- Maintain and update technical records to ensure accurate documentation
- Liaise with internal teams to elevate and resolve complex issues
What We’re Looking For
We’re seeking someone who is a confident and empathetic communicator, with excellent listening skills and a warm, professional telephone manner. You’re solution‑focused, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer. You’ll enjoy working as part of a collaborative team, contributing positively and supporting those around you. You’re organized and detail‑oriented, comfortable juggling multiple tasks while maintaining high standards of accuracy. Above all, you bring a can‑do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.
Working Arrangements
Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model.
Shift Pattern: Late Shift – Includes a mix of 9–5, 11–7 and 1–9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return. Early Shift – Includes a mix of 6–2, 9–5 shifts, with one weekend shift (9–5) every 3 weeks and a weekday off in return.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.
Customer Experience Professional in Worcester employer: Air Products
At Air Products, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises safety, diversity, and inclusion. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the industrial gas sector. Join us in making a meaningful impact on energy and environmental sustainability challenges, all while enjoying a supportive team environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Professional in Worcester
✨Tip Number 1
Get to know the company inside out! Research Air Products and their mission. Understanding their focus on sustainability and customer satisfaction will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your communication skills! Since the role requires a warm, professional telephone manner, try role-playing with friends or family. This will help you feel more confident when handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully diagnosed and resolved issues. Be ready to share these stories in your interviews to demonstrate your solution-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Air Products.
We think you need these skills to ace Customer Experience Professional in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Professional role. Highlight your relevant skills and experiences that align with the job description, especially your communication and problem-solving abilities.
Showcase Your Empathy:Since the role requires a confident and empathetic communicator, share examples in your application that demonstrate how you've effectively resolved customer issues in the past. This will show us that you genuinely care about customer satisfaction.
Be Detail-Oriented:Pay attention to the details in your written application. Ensure there are no typos or grammatical errors, as this reflects your organisational skills and professionalism. We love candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Air Products
✨Know the Company Inside Out
Before your interview, take some time to research Air Products. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Professional, strong communication is key. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully resolved customer issues, highlighting your empathetic approach and solution-focused mindset.
✨Prepare for Technical Scenarios
Since the role involves diagnosing technical problems, be ready to discuss how you would handle specific scenarios. Think about common technical issues in customer service and prepare your thought process on how to troubleshoot them effectively.
✨Demonstrate Your Team Spirit
Air Products values collaboration, so be prepared to talk about your experience working in teams. Share examples of how you've contributed positively to a team environment and supported your colleagues, showcasing your ability to work well with others.
