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- Tasks: Resolve technical issues and provide hands-on support to ensure customer satisfaction.
- Company: Join Air Products, the world's largest hydrogen producer focused on sustainability.
- Benefits: Hybrid working model, competitive salary, and a supportive team environment.
- Other info: Enjoy a dynamic workplace with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and driving innovative solutions.
- Qualifications: Strong communication skills and a solution-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
As a Technical Support Specialist, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities:- Handle inbound customer queries via phone, email, and other channels
- Diagnose and troubleshoot technical problems with confidence and accuracy
- Proactively provide updates and resolutions through outbound communication
- Maintain and update technical records to ensure accurate documentation
- Liaise with internal teams to escalate and resolve complex issues
We’re seeking someone who is a confident and empathetic communicator, with excellent listening skills and a warm, professional telephone manner. You’re solution‑focused, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer. You’ll enjoy working as part of a collaborative team, contributing positively and supporting those around you. You’re organised and detail‑oriented, comfortable juggling multiple tasks while maintaining high standards of accuracy. Above all, you bring a can‑do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.
Working Arrangements:Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model.
Shift Pattern: Late Shift - Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return. Early Shift - Includes a mix of 6-2, 9-5 shifts, with one weekend shift (9-5) every 3 weeks and a weekday off in return.
We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.
Technical Support Specialist employer: Air Products
Contact Detail:
Air Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Air Products' mission and values. Understanding their focus on safety, diversity, and sustainability will help you connect your skills as a Technical Support Specialist to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, role-play common scenarios with a friend. This will help you feel more confident in diagnosing issues and providing solutions during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled technical challenges in the past. Be ready to discuss how you maintained customer satisfaction while resolving issues—this is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Air Products. Let’s get you that job!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your problem-solving abilities and customer service experience.
Showcase Your Communication Skills: Since this role requires excellent communication, be sure to demonstrate your ability to convey information clearly in your written application. Use a friendly tone and make it easy for us to see how you connect with customers.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as this reflects your organisational skills. We love candidates who take pride in their work and present themselves professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Air Products
✨Know Your Tech Inside Out
As a Technical Support Specialist, you'll need to be the expert on technical issues. Brush up on common problems and solutions related to the products and services offered by the company. Familiarise yourself with troubleshooting techniques and be ready to discuss specific scenarios during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues. Remember, it's all about making the customer feel heard and valued.
✨Demonstrate Your Problem-Solving Mindset
Be ready to showcase your solution-focused approach. Think of instances where you successfully diagnosed and resolved technical problems. During the interview, highlight your ability to think critically and work collaboratively with internal teams to prevent recurring issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Practice responding to questions like, 'How would you handle an irate customer?' or 'What steps would you take to troubleshoot a technical issue?' This will help you demonstrate your organisational skills and attention to detail.