At a Glance
- Tasks: Support customers and drivers, ensuring smooth deliveries and high-quality service.
- Company: Join Air Products, a leader in industrial gases with a focus on innovation.
- Benefits: Hybrid working model, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a commitment to safety and sustainability.
- Why this job: Be part of a team that makes a real difference in various industries.
- Qualifications: Strong customer service skills and ability to handle challenges.
The predicted salary is between 21150 - 25850 £ per year.
At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
As a Customer Service Advisor, you’ll play a key role in supporting the customer-facing element of the CryoEase supply chain. You’ll provide high quality, day to day operational support for customer and driver-related activities, helping to ensure consistent, successful deliveries and a high standard of customer service.
Through proactive communication, problem-solving and accurate administration, you’ll contribute to customer satisfaction, operational continuity and positive internal and external stakeholder relationships.
Key Responsibilities
- Respond professionally to a high volume and wide range of customer and driver related enquiries
- Identify practical solutions that balance customer expectations with business requirements
- Provide timely, accurate and proactive customer communications, including updates to delivery arrangements
- Maintain accurate customer records and manage the CryoEase shared mailbox within agreed timescales
- Identify customers at risk of leaving Air Products and escalate appropriately to retention or commercial teams
- Work closely with internal teams to resolve operational issues and support successful deliveries
- Undertake other reasonable duties and adapt to changes in responsibilities or working arrangements in line with business needs
What We Are Looking For
- A strong commitment to delivering excellent customer service, including confidence in handling challenging conversations
- A professional and approachable communicator with a courteous telephone manner
- A solution focused individual with strong problem-solving skills and sound judgement
- Someone who can work effectively in a fast-paced, high-volume operational environment
- Organised, accurate and able to manage multiple priorities
- A collaborative team player who adapts positively to change
- Comfortable using computer systems and standard Microsoft Office applications, including Outlook and Excel
- A good general standard of education, including Mathematics, English and Science at Grade C or above, or equivalent
Working Arrangements
- Hybrid Working: Following completion of training, you’ll transition to a hybrid working model, combining office based and home working.
- Shift Pattern: The team operates between 8:00am and 5:00pm. You’ll work 7.5 hour shifts within these hours, with start and finish times varying according to team coverage, annual leave and business needs. The role includes occasional Saturday working as part of a team rota, with a day off during the week in return.
Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
Customer Service Advisor employer: Air Products
At Air Products, we pride ourselves on fostering a collaborative and inclusive work environment where every employee's voice is valued. As a Business Development Manager, you will not only drive innovative solutions in the Leisure sector but also benefit from extensive professional growth opportunities and a strong commitment to safety and environmental stewardship. With a focus on teamwork and personal achievement, you'll be part of a company that is dedicated to reimagining possibilities and making a meaningful impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Air Products. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Air Products before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Air Products:Your cover letter is your chance to shine! Tell us why you want to work at Air Products specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Air Products!
How to prepare for a job interview at Air Products
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
