At a Glance
- Tasks: Resolve technical issues and ensure customer satisfaction through effective communication.
- Company: Join Air Products, the world's largest hydrogen producer focused on sustainability.
- Benefits: Hybrid working model, competitive salary, and a supportive team environment.
- Other info: Enjoy a dynamic work culture that values safety, diversity, and inclusion.
- Why this job: Make a real difference in customer experiences while working with innovative solutions.
- Qualifications: Strong communication skills and a solution-focused mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
As a Customer Experience Professional, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities:- Handle inbound customer queries via phone, email, and other channels
- Diagnose and troubleshoot technical problems with confidence and accuracy
- Proactively provide updates and resolutions through outbound communication
- Maintain and update technical records to ensure accurate documentation
- Liaise with internal teams to escalate and resolve complex issues
We’re seeking someone who is a confident and empathetic communicator, with excellent listening skills and a warm, professional telephone manner. You’re solution‑focused, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer. You’ll enjoy working as part of a collaborative team, contributing positively and supporting those around you. You’re organised and detail‑oriented, comfortable juggling multiple tasks while maintaining high standards of accuracy. Above all, you bring a can‑do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.
Working Arrangements:Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model.
Shift Pattern: Late Shift - Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return. Early Shift - Includes a mix of 6-2, 9-5 shifts, with one weekend shift (9-5) every 3 weeks and a weekday off in return.
We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.
Customer Experience Professional employer: Air Products
At Air Products, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises safety, diversity, and inclusion. As a Customer Experience Professional, you will benefit from comprehensive training, hybrid working arrangements, and opportunities for personal growth while contributing to meaningful solutions in the energy sector. Join us in a collaborative environment where your contributions are valued, and every day presents a chance to make a positive impact on our customers and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Professional
✨Tip Number 1
Network like a pro! Reach out to current employees at Air Products on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Experience Professional role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle technical issues and customer queries. We want you to showcase your problem-solving skills and empathy during the interview—so be ready to share examples!
✨Tip Number 3
Don’t forget to research Air Products! Understand their mission, values, and recent projects. This knowledge will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Air Products and ready to contribute to their mission of sustainability and innovation.
We think you need these skills to ace Customer Experience Professional
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Professional role. Highlight your relevant experience in resolving technical issues and your ability to communicate effectively with customers. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully diagnosed and resolved customer issues in the past. We love seeing candidates who can demonstrate a solution-focused mindset and a genuine care for customer satisfaction.
Be Authentic:Let your personality shine through in your written application. We value empathy and a warm communication style, so don’t be afraid to show us who you are and why you’re passionate about delivering a positive customer experience.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Air Products!
How to prepare for a job interview at Air Products
✨Know the Company Inside Out
Before your interview, take some time to research Air Products thoroughly. Understand their mission, values, and recent projects, especially those related to energy and environmental sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Professional, strong communication is key. Prepare examples of how you've successfully resolved customer issues in the past. Practice articulating your thoughts clearly and empathetically, as this will demonstrate your ability to connect with customers and internal teams alike.
✨Prepare for Technical Questions
Since the role involves diagnosing technical problems, brush up on relevant technical knowledge that may come up during the interview. Be ready to discuss how you approach troubleshooting and problem-solving, and consider preparing a few scenarios where you successfully resolved technical issues.
✨Emphasise Your Team Spirit
Air Products values collaboration, so be sure to highlight your experience working in teams. Share specific examples of how you've contributed positively to team dynamics and supported colleagues, as this will align with their emphasis on a collaborative work environment.
