Technical Customer Service Coordinator in Worcester

## Technical Customer Service Coordinator應徵: Worcester, United Kingdom: Full time: 今天刊登: JR-2026-21671在安瑞普特,我們重新定義可能性。透過激發員工的熱情並匯聚集體經驗,我們孕育出推動公司前進的創意與創新。當我們齊心協力——在每個人的聲音都能被傾聽、每個人都深知自己歸屬且重要的環境中——我們所創造的解決方案,不僅能將人類送入太空、支援醫院的救命照護,更能推動開創性的全球級生產設施建設。 重新定義可能**Location:** Worcester, Hybrid (Work from Home after training) **Schedule:** 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks**About the Role**As a **Technical Customer Service Coordinator**, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.**Key Responsibilities:*** Handle inbound customer queries via phone, email, and other channels* Diagnose and troubleshoot technical problems with confidence and accuracy* Proactively provide updates and resolutions through outbound communication* Maintain and update technical records to ensure accurate documentation* Liaise with internal teams to escalate and resolve complex issues**What we are looking for:*** Can-do attitude and strive to leave every customer with a positive experience* Strong communicator with great listening skills and a friendly telephone manner* Solution-focused individual, caring about resolving issues efficiently and effectively* Someone who enjoy working collaboratively and thrive in a team environment* Organised, detail-oriented, and able to manage multiple tasks**Working Arrangements*** **Hybrid Working**: After completing a comprehensive training package, you’ll transition to a hybrid work model* **Shift Pattern**: Includes a mix of shifts **Early Shift** - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return. **Late Shift** 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in returnIf you're passionate about helping customers and solving technical challenges, we’d love to hear from you! #J-18808-Ljbffr