At a Glance
- Tasks: Lead dynamic teams to deliver top-notch helicopter maintenance projects and ensure customer satisfaction.
- Company: Join a leading aerospace company at Kidlington Oxford Airport with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Fast-paced environment with opportunities for continuous improvement and professional development.
- Why this job: Make a real impact in the aviation industry while working on exciting projects.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 56250 - 68750 £ per year.
Air Personnel are looking for a Service Delivery Manager (HEMS) for a client based at Kidlington Oxford Airport. We are seeking an experienced and dynamic candidate to provide leadership for the delivery of our Civil Helicopter Maintenance Projects with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience (non-NPAS).
The Service Delivery Manager (SDM) for Civil Helicopter Maintenance Projects is one of three new SDM roles responsible for ensuring delivery of base and off-site maintenance contracts to schedule, cost and quality. Reporting to the Head of Services Delivery (Hd SD), the SDM shall ensure an end-to-end flow from customer contract through to handover of the aircraft back to the customer.
The job holder will facilitate a multi-functional delivery team formed as a matrix organisation, aligning a value stream approach to drive the day-to-day delivery of KPIs defined by the contract and as directed by the Hd SD. The service-delivery matrix organisation will comprise personnel from MRO, Materiel Management, CAMO, Customer Support Managers (CSMs), Commercial, Finance, Tech Support, PMO and Aircrew. The SDM will also be supported by a cost controller and the MRO Production Planning Engineer.
Key responsibilities of the SDM for Civil Helicopter Maintenance Projects include:
- Operational Performance: Responsible for end-to-end delivery performance (schedule, cost and quality) of each maintenance contract plus any ad-hoc arisings. The SDM will monitor and control hours and schedule versus an agreed baseline for the maintenance input using live data metrics that are to become an integral part of the daily and weekly operational routines.
- Cross-Functional Integration & Synchronisation: Ensure seamless cross-functional integration, synchronisation and collaboration among each function represented within the Delivery Team.
- Regular Operational Reviews: Perform daily progress reviews with the Delivery Team to monitor and control progress against the contracted performance, identify bottlenecks/issues and ensure appropriate actions are taken or escalated to ensure prompt resolution.
- Routine Reporting: Conduct analysis and continuous SQCDP reporting on work in progress (WIP) of the overall delivery programme and for each more-detailed aircraft project, including KPIs, CPI/SPI and other metrics as defined by Hd SD.
- Historic Data: Compilation of a data pool from completed projects for the retrospective analysis of performance/cost issues, recurring trends and satisfaction of contracted requirements.
- Customer Reporting: Liaison with the CSM to maintain dialogue with the Customer, producing customer reports in line with contractual agreements.
- Process Optimisation & Efficiency: Drive continuous improvement initiatives within the scope of the Delivery Team, identifying opportunities to improve customer satisfaction as well as internal adherence to contract performance metrics.
Knowledge and Skills
- Successful operations management experience.
- Strong understanding of support contracts, MRO (Maintenance, Repair, and Overhaul) operations, and/or complex project delivery.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate at all levels.
- Ability to manage complex projects and multiple priorities simultaneously.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Proficiency in operational excellence methodologies (e.g., Lean, Six Sigma) is highly desirable.
- Sound commercial acumen and experience with budget management.
- Knowledge of aviation regulations and safety standards is highly advantageous.
Education, Qualifications or Training
- Extensive experience with technical and/or commercial roles within the aerospace industry.
- Bachelor's degree in Engineering, Operations Management, Business Administration, or a related field; a Master's degree.
Additional requirements
- Results-oriented and committed to continuous improvement.
- Highly organised and meticulous with attention to detail.
- Resilient and adaptable in a fast-paced and demanding environment.
- Collaborative team player with strong relationship-building skills and able to work in an international environment.
This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. Applicants must meet any/all requirements of Export Compliance Regulations.
Please call Michelle or apply with your CV for further information.
Service Delivery Manager (HEMS) in Kidlington employer: AIR Personnel Ltd
Join a dynamic and innovative team as a Project Engineer, where you will play a crucial role in shaping the future of aviation. Our company fosters a collaborative work culture that values creativity and encourages professional growth, offering opportunities for continuous learning and development. Located in a vibrant area, we provide a supportive environment that prioritises employee well-being and work-life balance, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (HEMS) in Kidlington
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager (HEMS) at AIR Personnel Ltd!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager (HEMS) role at AIR Personnel Ltd!
We think you need these skills to ace Service Delivery Manager (HEMS) in Kidlington
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at AIR Personnel Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at AIR Personnel Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at AIR Personnel Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
