Customer Support Coordinator in Kidlington

Air Personnel are delighted to support their client for the role of Customer Support Coordinator. This role would suit a recent graduate with strong communication skills that would like to move into a supply chain logistics field within engineering or aviation.

The Material Management Division is based on a concept of ‘One Customer’ and a strategy of assuring a stable supply of the highest quality components and materials provided at competitive prices. This strategy has three key elements:

• Quality: The Material Management Division works directly with a global supply base to ensure customers receive only the highest quality approved materials and components.
• Cost: By consolidating requirements, utilising innovative supply chains and storage solutions, the Material Management Division ensures that best price solutions are constantly offered to our customers.
• Delivery: Consolidation from our major suppliers helps to assure an uninterrupted supply of components and materials – with priority of supply, cross inventory availability and efficiencies in order, receipt, storage and despatch processes.

Description/Overall purpose of the Job for the Customer Support Coordinator:

• To coordinate the operation of a product area within the Material Management Division as specified by the Segment Manager.
• To support the Segment Manager, supporting Senior Management in the implementation of Company Policy and Procedure.
• To identify and develop new opportunities in conjunction with suppliers and customers.
• To achieve maximum results and gross profit, while also considering quality and delivery performance.
• To contribute towards the out of hours support.

About You:

• A fundamental requirement to be successful in this role is the ability to listen to customers, identifying and understanding their problems with a view to formulating and driving sustainable solutions.
• Excellent organisational skills and time management.
• Very good teamwork ability.
• Well-developed interpersonal skills, and an excellent communicator at all levels.
• Flexible to working requirements and the ability to rapidly adapt to changing situations.
• Highly presentable at all times.
• Flexibility to react positively to customer requirements efficiently.

Main responsibilities:

• To provide necessary support to senior Management in pursuance of overall Divisional and Company targets and objectives.
• To develop, maintain and improve successful relationships with the Supply Chain Partners and Customer.
• Develop and maintain a teamwork approach to working with colleagues.
• Demonstrate appropriate Commercial awareness in all business activities ensuring that the clients commercial position is adequately safeguarded at all times.
• Recognise potential new business opportunities and highlight such potential opportunities to Senior Management.
• Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines.
• Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer's voice internally.
• To identify and resolve issues of a problematic nature at onset where possible through discussion/negotiation with the supplier/customer base.
• To ensure that customers are fully aware of any supply issues which may compromise production.
• To ensure the application of SAP AiO & EC2 consistent with the training received and all work instructions within your possession.
• To maintain departmental administrative systems and provide accurate documentation in order that support functions can operate efficiently i.e. cost file maintenance, product description database, invoice queries.
• To support and promote continuous improvement programmes.
• Ensure awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
• To provide regular reports on progress of investigations and work in progress to the Segment Manager.
• To coordinate the functioning of a specific product area or platform in the Material Management Division, as directed by the Segment Manager.
• To be capable of providing temporary holiday cover for various product areas or platforms.
• Enhancing customer satisfaction through active contribution.
• To ensure adherence to the Code of Conduct.
• To be able to perform on-call duties out of regular office hours, covering both office and warehouse functions.

Desirable:

• French and/or German Speaking.

Education, Qualifications or Training:

• Essential Graduate calibre professional.
• Proficiency in English reading and writing is required.
• Supply Chain or Aviation based qualification or experience.

Additional requirements:

• Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.
• Applicants must meet any/all requirements of Export Compliance Regulations.
• Eligibility to work in the United Kingdom.
• Full UK Driving License.

As our business evolves, the job requirements will also evolve accordingly. You may occasionally need to perform tasks similar to your role, as instructed by the Segment Managers, that align with your skills and capabilities. This is a fantastic opportunity to join a leading aviation company that operates in a fantastic environment.

Please call Michelle or apply with an up to date CV.