At a Glance
- Tasks: Coordinate supply chain operations and support management in achieving targets.
- Company: Dynamic company in engineering and aviation with a focus on quality and delivery.
- Benefits: Competitive salary, career growth, and opportunities to work with global suppliers.
- Other info: Flexible working environment with opportunities for continuous improvement.
- Why this job: Join a vibrant team and make a real impact in supply chain logistics.
- Qualifications: Recent graduate with strong communication skills and a passion for supply chain.
The predicted salary is between 30000 - 40000 £ per year.
This role is ideal for a recent graduate with strong communication skills who wants to move into supply chain logistics within engineering or aviation. The Material Management Division is based on a concept of One Customer and a strategy of assuring a stable supply of the highest quality components and materials at competitive prices. The strategy has three key elements:
- Quality: The division works directly with a global supply base to ensure customers receive only the highest quality approved materials and components.
- Cost: By consolidating requirements, utilising innovative supply chains and storage solutions, the division ensures that best price solutions are constantly offered to customers.
- Delivery: Consolidation from major suppliers helps to assure an uninterrupted supply of components and materials with priority of supply, cross inventory availability, and efficiencies in order, receipt, storage and despatch processes.
Description / Overall Purpose of the Job: Coordinate the operation of a product area within the Material Management Division as specified by the Segment Manager. Support the Segment Manager and Senior Management in implementing Company Policy and Procedure. Identify and develop new opportunities in conjunction with suppliers and customers. Achieve maximum results and gross profit, while also considering quality and delivery performance. Contribute towards out‑of‑hours support.
About You: Ability to listen to customers, identify and understand their problems, and formulate sustainable solutions. Excellent organisational skills and time management. Very good teamwork ability. Well‑developed interpersonal skills, and an excellent communicator at all levels. Flexibility to working requirements and the ability to rapidly adapt to changing situations. Highly presentable at all times. Flexibility to react positively to customer requirements efficiently.
Main Responsibilities:
- Provide necessary support to senior Management in pursuance of overall Divisional and Company targets.
- Develop, maintain and improve successful relationships with Supply Chain Partners and customers.
- Maintain a teamwork approach to working with colleagues.
- Demonstrate appropriate Commercial awareness in all business activities, ensuring that the client’s commercial position is safeguarded.
- Recognise potential new business opportunities and highlight them to Senior Management.
- Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines.
- Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer’s voice internally.
- Identify and resolve issues of a problematic nature at onset through discussion and negotiation with the supplier or customer base.
- Ensure customers are fully aware of any supply issues that may compromise production.
- Ensure application of SAP AiO & EC2 consistent with training received and all work instructions.
- Maintain departmental administrative systems and provide accurate documentation to support functions (e.g., cost file maintenance, product description database, invoice queries).
- Support and promote continuous improvement programmes.
- Ensure awareness of potential compliance risks and commit to acting with integrity.
- Provide regular reports on progress of investigations and work in progress to the Segment Manager.
- Coordinate the functioning of a specific product area or platform in the Material Management Division, as directed by the Segment Manager.
- Provide temporary holiday cover for various product areas or platforms.
- Enhance customer satisfaction through active contribution.
- Ensure adherence to the Code of Conduct.
- Perform on‑call duties out of regular office hours, covering both office and warehouse functions.
Desirable: French and/or German speaking.
Essential Qualifications and Training: Graduate calibre professional. Proficiency in English reading and writing. Supply Chain or Aviation based qualification or experience.
Additional Requirements: Require DBS Security Clearance and be eligible for SC clearance. Meet any/all requirements of Export Compliance Regulations. Eligibility to work in the United Kingdom. Full UK Driving License.
Additional Note: As the business evolves, the job requirements will also evolve accordingly. Employees may occasionally need to perform tasks similar to their role, as instructed by the Segment Managers, that align with their skills and capabilities.
Customer & Supply Chain Support Coordinator in Kidlington employer: AIR Personnel Ltd
As a Customer & Supply Chain Support Coordinator, you will thrive in a dynamic work environment that prioritises quality, cost, and delivery. Our company fosters a collaborative culture where recent graduates can develop their skills while contributing to innovative supply chain solutions in the engineering and aviation sectors. With opportunities for professional growth and a commitment to employee well-being, we ensure that our team members are supported in their career journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Supply Chain Support Coordinator in Kidlington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its supply chain processes. Understand their values around quality, cost, and delivery so you can show how you fit into their vision during your chat.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer support, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer & Supply Chain Support Coordinator in Kidlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Coordinator role. Highlight your communication skills and any relevant experience in supply chain or customer service to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your flexibility and teamwork abilities!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've identified and solved problems in the past. We love candidates who can think on their feet and come up with sustainable solutions for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at AIR Personnel Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of supply chain logistics and customer support. Brush up on key concepts like quality, cost, and delivery, as these are central to the role. Familiarise yourself with the company’s approach to these elements so you can speak confidently about how you can contribute.
✨Show Off Your Communication Skills
Since strong communication is a must for this role, prepare examples that showcase your ability to listen, understand problems, and formulate solutions. Think of times when you successfully resolved an issue or improved a process through effective communication. This will demonstrate your fit for the position.
✨Be Ready to Discuss Teamwork
This job requires excellent teamwork abilities, so come prepared with stories that highlight your collaborative skills. Think about projects where you worked closely with others, how you contributed to the team’s success, and how you handled any challenges that arose. This will show that you can thrive in a team environment.
✨Demonstrate Flexibility and Adaptability
The role demands flexibility in working requirements and the ability to adapt quickly to changing situations. Prepare to discuss instances where you had to pivot your approach or take on new responsibilities. This will illustrate your readiness to handle the dynamic nature of the job.
