At a Glance
- Tasks: Manage client trips from start to finish, ensuring a seamless travel experience.
- Company: Join Wheels Up, a leader in private aviation with a global reach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment focused on customer satisfaction and operational excellence.
- Why this job: Be the go-to person for clients, making their travel dreams a reality.
- Qualifications: 2+ years in Group Charter or flight operations, with strong organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines, we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple: deliver a premium, personalized aviation experience for every customer.
Role Overview: What You’ll Be Doing
As a Flight Services Manager (FSM), you are responsible for the end-to-end execution of client trips, serving as the primary point of contact for all trip requests, planning, and day-of-operations support. You act as a trusted advisor to customers, applying a consultative approach to quoting, aircraft selection, and trip design to ensure each experience meets or exceeds expectations. FSMs own trip coordination across third-party (charter) flying, including sourcing, pricing, contracting, and execution. You collaborate closely with Directors whilst maintaining direct communication with customers throughout the lifecycle of each trip. This role is critical to operational excellence, customer satisfaction, and trust in the service experience. The successful candidate can be based in either our London Victoria or London Gatwick Office on a hybrid basis.
Your Key Responsibilities:
- Serve as the primary point of contact and front-line owner for all client trip requests.
- Provide consultative quotes and aircraft recommendations, ensuring optimal fit, value, and operational alignment.
- Create and deliver clear trip confirmations and itineraries aligned to client expectations.
- Manage trips end-to-end, including sourcing, pricing, contracting, operator coordination, and payment processes.
- Conduct final quality checks on all trip details (aircraft, catering, ground transportation, FBOs, and special requests).
- Lead day-before and day-of-flight communications acting as a client advocate and coordinating recovery plans.
- Collaborate with VPs, Directors, and the team to align client expectations and operational delivery.
- Maintain accurate documentation and system updates to uphold service standards and regulatory requirements.
- Identify opportunities to improve processes and enhance the customer experience.
Qualifications: Skills & Experience
We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:
- Minimum 2 years Group Charter experience (Brokerage or within Airline Charter Sales).
- Experience in operations coordination, logistics, or flight scheduling.
- Strong organizational and quality assurance skills.
- Excellent communication and problem-solving ability.
- Proficiency in managing trip details in CRM or scheduling systems.
Flight Services Manager employer: Air Partner
At Wheels Up, we pride ourselves on fostering a dynamic and inclusive work environment that prioritises employee growth and satisfaction. As a Flight Services Manager, you will benefit from our commitment to professional development, alongside the unique opportunity to work in the vibrant locations of London Victoria or Gatwick, where collaboration and innovation thrive. Join us to be part of a leading team in private aviation, where your contributions directly enhance the customer experience and operational excellence.
