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- Tasks: Provide professional reception and patient navigation services in a busy healthcare environment.
- Company: Established General Practice in St George, Bristol, focused on excellent patient care.
- Benefits: Full training provided, supportive team, and opportunities for personal and professional development.
- Why this job: Join a lively team making a real difference in patient care and access to services.
- Qualifications: Experience in customer service, strong interpersonal skills, and attention to detail.
- Other info: Dynamic work environment with flexible part-time patterns available.
The predicted salary is between 24000 - 36000 £ per year.
The role of Care Navigator is critical in the provision of services and ensuring that patients are able to access the most appropriate services for their needs. The role will include a range of face to face, telephone and administrative work. You would be working within the dedicated Care Navigator team to provide responsive and professional reception and patient navigation services to our 13,600 or so patients. The team currently comprises 12 care navigators who work a range of part time patterns. The surgery is open to the public from 08:00–18:30 Monday to Friday. Our Care Navigation (Reception) services are normally based in reception on the ground floor and in the Care Navigator room or triage room on the first floor, and all Care Navigators spend time working in all areas, covering a range of face to face, telephone and administrative tasks.
We are a well established enterprising General Practice based in St George about three miles from the city centre in the East part of Bristol. We are a large and lively team committed to providing excellent patient care but also with a firm commitment to personal and professional development.
Responsibilities- Provide responsive and professional reception and patient navigation services to patients.
- Work across the Care Navigator team to support a range of face to face, telephone and administrative tasks.
- Be part of a team that supports access to the most appropriate services for patient needs.
- Experience of working within a busy reception, service or customer-focused environment.
- Excellent interpersonal skills.
- High standard of language and IT literacy, attention to detail, and the ability to remain calm under pressure.
- While primary care experience and knowledge of EMIS Web may be an advantage, it is not essential as full training would be provided.
About the Practice: We are a well established enterprising General Practice based in St George about three miles from the city centre in the East part of Bristol. We are a large and lively team committed to providing excellent patient care but also with a firm commitment to personal and professional development.
Care Navigator (Receptionist) in Bristol employer: Air Ltd
Contact Detail:
Air Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator (Receptionist) in Bristol
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Care Navigator team and the practice. Understanding their values and how they operate will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in a busy reception environment and showcase your interpersonal skills.
✨Tip Number 3
Show your passion for patient care! During the interview, share specific examples of how you've gone above and beyond for customers or patients in the past. This will demonstrate your commitment to providing excellent service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your CV gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Care Navigator (Receptionist) in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Care Navigator role. Highlight your experience in busy reception or customer-focused environments, and don’t forget to mention any relevant skills that align with our team’s needs.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Air Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the responsibilities and the skills required, especially around patient navigation and administrative tasks. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Interpersonal Skills
As a Care Navigator, you'll be interacting with patients regularly. Prepare examples of how you've successfully communicated in previous roles, especially in busy environments. Highlight your ability to remain calm under pressure and provide excellent customer service.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a difficult patient or managing multiple tasks at once. Think of relevant experiences from your past jobs and be ready to discuss how you navigated those challenges effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, and the practice's approach to patient care. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
