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- Tasks: Engage with customers, process orders, and manage stock in a dynamic warehouse environment.
- Company: Join Energas, part of the Air Liquide Group, a leader in industrial gas solutions.
- Benefits: Enjoy a supportive team culture, training opportunities, and a chance to grow your career.
- Why this job: Make a real impact by delivering exceptional customer service and building lasting relationships.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Diverse workplace with a commitment to inclusion and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.
For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day. We pride ourselves on offering a responsive, high quality and local service.
We are looking for an experienced Internal Sales/Warehouse person to join us to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience.
How you’ll make an impact:- Handles requests from customers in a local site/depot or branch environment
- Take and process sales orders from customers
- Raises manual notes for permitted scenarios and updates Manual Log
- Raises credit notes adhering to the credit note request procedure
- Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
- Completes manual template to create Proforma Invoices as required
- Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
- Develops and maintains knowledge of products, services and systems as required
- Identifies sales opportunities for referral to the sales team
- Develops strong long term relationships with customers and agents to fully understand their needs
- Provides proactive service to select customers based on outbound contact
- Manages work within KPI / target framework to optimise customer experience and productivity
- Serve and engage with customers at the counter
- Process cash and card payments over the counter securely and responsibly
- Be instrumental in accurate and timely stock counts
- Listen to and resolve customers' complaints regarding products or services
- Movement of cylinders in the yard as & when required
- Picking & packing of products in the warehouse as & when required
- A passion for offering the highest level of customer service in order to delight our customers
- Confident and clear communication skills across all contact channels
- Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone and retail environment
- Willingness to learn about industry, products, customer and agent requirements
- Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given
- A valid forklift licence would be beneficial but not essential
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global channels at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers.
Internal Sales/Warehouse in Scunthorpe employer: Air Liquide
Contact Detail:
Air Liquide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales/Warehouse in Scunthorpe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Energas and Air Liquide. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Internal Sales/Warehouse. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering outstanding customer experiences, be ready to share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the right fit for the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Internal Sales/Warehouse in Scunthorpe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in internal sales and warehouse operations. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer Service Skills: Since we pride ourselves on delivering outstanding customer experiences, be sure to include examples of how you've gone above and beyond for customers in the past. This will help us see your passion for service!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Air Liquide
✨Know Your Products
Before the interview, take some time to research Energas and their range of cylinder gases. Understanding the products and services they offer will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer experience, prepare examples from your past work where you went above and beyond for a customer. Be ready to discuss how you handle complaints and resolve issues effectively.
✨Demonstrate Team Spirit
Energas values teamwork, so think of instances where you've successfully collaborated with others. Highlight your ability to be a key team player and how you can contribute to a positive work environment.
✨Prepare for Practical Scenarios
Expect some situational questions that may relate to handling sales orders or managing stock counts. Practise how you would approach these tasks, as it shows you're ready to hit the ground running in a fast-paced environment.