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For Companies At a Glance
- Tasks: Engage with customers, process orders, and resolve queries in a fast-paced environment.
- Company: Join Energas, part of Air Liquide, a leader in industrial gas solutions for over 60 years.
- Benefits: Enjoy a supportive team culture, training opportunities, and potential for career growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal development.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence required.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Customer Service Advisor / Yard Person role at Air Liquide
Delivering Gas Solutions To The British Industry.
Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.
For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day.
We pride ourselves on offering a responsive, high quality and local service.
How will you CONTRIBUTE and GROW?
We are looking for an experienced Customer Service Advisor / Yard Person to join us to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience.
How you\’ll make an impact:
- Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
- Take and process sales orders from customers
- Raises manual notes for permitted scenarios and updates Manual Log
- Raises credit notes adhering to the credit note request procedure
- Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
- Calculates commission payments to agents and makes adjustments to cylinder holdings
- Completes manual template to create Proforma Invoices as required
- Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
- Develops and maintains knowledge of products, services and systems as required
- Identifies sales opportunities for referral to the sales team
- Develops strong long term relationships with customers and agents to fully understand their needs
- Provides proactive service to select customers based on outbound contact
- Manages work within KPI / target framework to optimise customer experience and productivity
- Serve and engage with customers at the counter
- Process cash and card payments over the counter securely and responsibly
- Be instrumental in accurate and timely stock counts
- Listen to and resolve customers\’ complaints regarding products or services
- Delivering goods to customers using dedicated delivery van
- Movement of cylinders in the yard as & when required
- Picking & packing of products in the warehouse as & when required
Are you a MATCH?
We\’d love to hear from you if you have:
- A passion for offering the highest level of customer service in order to delight our customers
- Confident and clear communication skills across all contact channels
- Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone and retail environment
- Willingness to learn about industry, products, customer and agent requirements
- Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given
- A full, clean UK manual driving licence
- A valid forklift licence would be beneficial but not essential
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Chemical Manufacturing
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Customer Service Advisor / Yard Person employer: Air Liquide
Contact Detail:
Air Liquide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Yard Person
✨Tip Number 1
Familiarise yourself with the products and services offered by Air Liquide, especially their cylinder gases. Understanding the specifics of what they provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or fast-paced environments. Be ready to share specific examples of how you've handled customer queries or complaints, as this will showcase your ability to thrive in a similar role at Air Liquide.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you prioritise tasks. Given the nature of the job, being able to articulate your approach to managing workload and resolving issues will set you apart from other candidates.
✨Tip Number 4
If you have a valid forklift licence or any relevant technical knowledge, make sure to mention it. Even if it's not essential, it could give you an edge over other applicants and show your willingness to contribute to the team.
We think you need these skills to ace Customer Service Advisor / Yard Person
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that align with the job description. Emphasise your ability to handle customer requests, process orders, and resolve complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delighted customers in previous roles and how you can contribute to Air Liquide's commitment to high-quality service.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and experience in fast-paced environments. If you have knowledge of engineering or welding processes, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Air Liquide
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on delivering outstanding service.
✨Demonstrate Clear Communication Skills
Since the job involves handling customer requests and queries, practice articulating your thoughts clearly. During the interview, focus on how you can communicate effectively across different channels, whether in person or over the phone.
✨Prepare for Problem-Solving Scenarios
Be ready to discuss how you've handled challenging situations in a fast-paced environment. Think of examples where you successfully prioritised tasks and resolved issues, as this will showcase your ability to thrive under pressure.
✨Familiarise Yourself with the Industry
While specific knowledge of engineering and welding processes isn't essential, having a basic understanding of the industry and the products offered by Air Liquide can set you apart. Research the company and its services to show your genuine interest.
