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For Companies At a Glance
- Tasks: Assist customers with enquiries and resolve issues efficiently in a dynamic environment.
- Company: Join Energas, a leading gas solutions provider in the UK, part of the Air Liquide Group.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Why this job: Make a real difference by providing top-notch customer service and building lasting relationships.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Diverse and inclusive workplace that values your unique contributions.
The predicted salary is between 30000 - 42000 £ per year.
Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK delivering a local and personal service combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes ranging from small portable cylinders through to high capacity cylinder packs. For over 60 years we have provided the best industrial gas supply and service we continue to strive to exceed our customers expectations every day. We pride ourselves on offering a responsive high quality and local service.
How will you CONTRIBUTE and GROW
- We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.
- Handles requests from customers in a local site / depot or branch environment.
- Includes new account and pricing set up order entry and queries and internal communication with operations and sales teams.
- Raises manual notes for permitted scenarios and updates Manual Log.
- Raises credit notes adhering to the credit note request procedure.
- Takes payments from customers and reconciles banking for gas and equipment.
- Calculates commission payments to agents and makes adjustments to cylinder holdings.
- Completes manual template to create Proforma Invoices as required.
- Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert.
- Develops and maintains knowledge of products services and systems as required.
- Identifies sales opportunities for referral to the sales team.
- Develops strong long term relationships with customers and agents to fully understand their needs.
- Provides proactive service to select customers based on outbound contact.
- Manages work within KPI / target framework to optimise customer experience and productivity.
- Processes cash and card payments over the counter securely and responsibly.
- Takes initiative by informing regular customers of new products or services and price changes.
- Listens to and resolves customers complaints regarding products or services.
- Answers customers questions about merchandise and advises customers on merchandise selection.
- Be instrumental in accurate and timely stock counts.
Are you a MATCH
- Confident and clear communication skills across all contact channels.
- Capable of prioritising workload and solving problems.
- Able to remain focused in a busy telephone environment.
- Willingness to learn about industry products customer and agent requirements.
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA Service Writing
- Automotive Service
Employment Type: Full-Time
Experience: years
Vacancy: 1
Customer Service Advisor employer: Air Liquide
Contact Detail:
Air Liquide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Energas and Air Liquide's values, products, and services. This will not only help you answer questions confidently but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you sharpen your problem-solving skills and improve your communication, which is key for a Customer Service Advisor role.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining Energas as a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description, like communication and problem-solving.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. If you’ve handled customer complaints or resolved issues efficiently, share those stories to demonstrate your capabilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through, so let your enthusiasm for the position come across!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Air Liquide
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with the range of cylinder gases and services Energas offers. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice answering common customer queries and resolving complaints. You could even role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues or improved service delivery. Be ready to share these stories during the interview to showcase your problem-solving skills and ability to handle pressure.
✨Show Enthusiasm for Customer Relationships
Energas values strong relationships with customers. During the interview, express your passion for providing excellent customer service and how you can contribute to building long-term relationships. This will highlight your alignment with the company’s values.
