Customer Service Advisor

Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.

For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day. We pride ourselves on offering a responsive, high quality and local service.

We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams.
• Raises manual notes for permitted scenarios and updates Manual Log.
• Raises credit notes adhering to the credit note request procedure.
• Takes payments from customers and reconciles banking for gas and equipment.
• Calculates commission payments to agents and makes adjustments to cylinder holdings.
• Completes manual template to create Proforma Invoices as required.
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert.
• Develops and maintains knowledge of products, services and systems as required.
• Identifies sales opportunities for referral to the sales team.
• Develops strong long term relationships with customers and agents to fully understand their needs.
• Provides proactive service to select customers based on outbound contact.
• Manages work within KPI / target framework to optimise customer experience and productivity.
• Processes cash and card payments over the counter securely and responsibly.
• Takes initiative by informing regular customers of new products or services and price changes.
• Listens to and resolves customers' complaints regarding products or services.
• Answers customers' questions about merchandise and advises customers on merchandise selection.
• Be instrumental in accurate and timely stock counts.
• Confident and clear communication skills across all contact channels.
• Capable of prioritising workload and solving problems.
• Able to remain focused in a busy telephone environment.
• Willingness to learn about industry, products, customer and agent requirements.

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.

You may verify job postings through our official global channels at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us.