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For Companies At a Glance
- Tasks: Provide top-notch Apple Mac support and resolve client issues in a fast-paced environment.
- Company: Join a supportive team at Air IT Group, focused on collaboration and growth.
- Benefits: Enjoy a range of perks including virtual GP, wellbeing programmes, and career development opportunities.
- Other info: Inclusive workplace welcoming diverse backgrounds; great career growth potential.
- Why this job: Make a real impact while enhancing your skills across Apple and Microsoft technologies.
- Qualifications: Experience in service desk roles with foundational Apple Mac knowledge is essential.
The predicted salary is between 30000 - 42000 £ per year.
Location: Solihull
Reports to: Service Desk Team Leader
Contract: Permanent (full-time)
Make first-line impact with Apple Mac support in a fast-paced, client-focused Service Desk. We’re looking for a proactive 1st Line Apple Mac Engineer to resolve incidents end‑to‑end, collaborate with teammates, and grow your technical breadth across modern tools and environments. You’ll be the first point of contact for multiple clients, delivering brilliant service while building skills that accelerate your career.
What you’ll do
- Be the front line: Answer inbound Service Desk calls, log and action tickets in our CRM, and follow established procedures.
- Fix and escalate smartly: Diagnose and resolve issues, escalating when needed to keep clients productive.
- Install & maintain: Configure, upgrade, and troubleshoot hardware/software to company standards.
- Prioritise effectively: Manage your queue to meet KPIs and customer expectations.
- Keep records tight: Maintain accurate client site documentation.
- Support when it counts: Participate in an out‑of‑hours rota (where applicable).
- Protect information: Follow our ISMS and all relevant security policies.
- Keep learning: Stay current with the technologies we and our customers rely on.
What you’ll bring (Essential)
- Proven experience as a Service Desk Engineer.
- Foundational Apple Mac desktop & mobile knowledge.
- Familiarity with Microsoft 365, Backup/DRaaS, and related technologies.
- Excellent customer service and clear, confident communication.
Nice to have (Desirable)
- Basics in Networking (TCP/IP, firewalls, routing/switching).
- Exposure to Azure AD & IaaS, Intune & Conditional Access, Mimecast.
- MSP service desk experience.
- MDM knowledge: Addigy, JumpCloud, Jamf; Apple Business Manager.
- Google Workspace Admin and Windows desktop familiarity.
- Current, valid UK driving licence.
Why join Air IT Group
- Do meaningful work for a variety of clients and grow your expertise across Apple and Microsoft ecosystems.
- Supportive, collaborative team with clear processes and opportunities to develop.
- A well-rounded benefits offering designed for your wellbeing and growth, including Virtual GP, Employee Assistance Programme, Group Life Assurance, Pension, Celebration Day, Volunteering Days, Cycle2Work, and more.
Ready to apply? Submit your CV and a short note on your Apple Mac experience via our careers site. We’re inclusive. We welcome applications from all backgrounds and are a Disability Confident employer.
Details
- Type: Permanent - Full Time
- Location: Solihull, West Midlands
- Job Function: Service
1st Line Apple Mac Engineer in Solihull employer: Air IT
Contact Detail:
Air IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Apple Mac Engineer in Solihull
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a 1st Line Apple Mac Engineer, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable with explaining complex concepts simply.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team dynamics or growth opportunities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace 1st Line Apple Mac Engineer in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Apple Mac support and any relevant technologies. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Note: When you send in your application, include a short note about your Apple Mac experience. This is your chance to show us your passion for the role and how you can make an impact on our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the 1st Line Apple Mac Engineer position.
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Air IT
✨Know Your Apple Mac Stuff
Brush up on your Apple Mac knowledge before the interview. Be ready to discuss common issues and solutions, as well as any experience you have with hardware and software configurations. This will show that you're proactive and prepared to tackle the role head-on.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for clients, it's crucial to demonstrate your excellent customer service skills. Think of examples where you've successfully resolved issues or helped customers in the past, and be ready to share these during the interview.
✨Familiarise Yourself with Relevant Technologies
Make sure you understand the technologies mentioned in the job description, like Microsoft 365 and MDM tools. If you have any experience with Azure AD or Google Workspace, be prepared to discuss it. This will highlight your technical breadth and willingness to learn.
✨Practice Clear Communication
As a Service Desk Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you might need to do this with clients who aren't tech-savvy. This will help you stand out as someone who can bridge the gap between technology and user understanding.