Professional Services Engineer
Professional Services Engineer

Professional Services Engineer

Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead IT projects, ensuring timely delivery and high standards.
  • Company: Air IT empowers businesses through innovative technology solutions.
  • Benefits: Enjoy hybrid working, 25 days leave, and ongoing development opportunities.
  • Why this job: Join a dynamic team that values innovation and collaboration.
  • Qualifications: Experience in IT project delivery and strong Microsoft tech knowledge required.
  • Other info: Participate in social events and volunteer days to give back.

The predicted salary is between 36000 - 60000 Β£ per year.

Are you passionate about IT projects and delivering cutting-edge solutions? Do you want to join a high performing and talented team to drive success? If so, we have the perfect opportunity for you!

Purpose:

Responsible for all technical aspects of your assigned projects, delivering IT projects in line with scope of works. Working alongside the Project Management Team to ensure efficient and successful completion of projects, in line with the agreed timescales.

Duties and Responsibilities:

  • Deliver customer IT projects to a high standard and within set timeline
  • Collaborate with Air IT Project Management Team to schedule work for customers and ensure smooth running of IT projects
  • Review scope of works prior to commencing project, reporting any issues back to management or PMO.
  • Working with support teams to provide comprehensive handovers to Service Desk upon successful completion of projects
  • Identify any snagging issues that may cause delays to project completion and report this back to management or PMO to record and raise with the customer.
  • Log and action all activity in within the CRM system via projects and project tickets following established Air IT Project procedures
  • Qualifications, Knowledge and Experience:

    Essential:

  • IT project delivery experience
  • Experience in administering and supporting the latest Microsoft technologies
  • Experience in setting up and maintaining business system networks based on Microsoft technologies
  • Excellent communication and customer service skills
  • Microsoft Windows Server Operating Systems )
  • Microsoft Windows Hyper-V and/or VMware vSphere and vCentre
  • Microsoft 365 (experience in email migrations, InTune deployment, Azure Information Protection and related technologies, Azure/Entra AD join, AD Connect, SharePoint Online, DLP, MDM)
  • Detailed knowledge of switching and routing, including VLANs and networking technologies (TCP/IP, VPN, DHCP, DNS, SSL) (Aruba, Cisco, UniFi)
  • Building and understanding Wireless networks topologies and the latest Wi-Fi standards (Meraki & UniFi)
  • Conditional Access setup and configuration for Office 365 and related technologies
  • Microsoft Active Directory, Windows Server and related server roles (IIS/RDS/DFS/NPS)
  • Microsoft Entra Active Directory and InTune
  • A current, valid driving licence
  • Desirable:

  • Microsoft Azure IaaS technologies
  • Microsoft Azure Virtual Desktop
  • Mimecast Gateway
  • Backup Technologies (Veeam and Datto)
  • Firewall Technologies (Sophos UTM/XG, Sonicwall & Cisco Meraki)
  • Microsoft Exchange Server
  • AZ-104 certified or relevant experience
  • The Benefits

    Joining Air IT means unlocking a world of perks and opportunities, including:

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day – an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days – We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service
  • At Air IT we\’re committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.

    Apply Now

    Details

    Type

    Permanent – Full Time

    Location

    Sandiacre, Nottinghamshire

    Job Function

    Professional Services

    Apply Now

    Professional Services Engineer employer: Air IT

    At Air IT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our Edinburgh location provides a unique blend of professional growth opportunities and a supportive environment, with benefits such as hybrid working, generous annual leave, and ongoing development initiatives. Join us to be part of a team that not only delivers cutting-edge IT solutions but also values the well-being and contributions of every employee.
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    Contact Detail:

    Air IT Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Professional Services Engineer

    ✨Tip Number 1

    Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Microsoft 365 and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.

    ✨Tip Number 2

    Prepare examples of past IT projects you've delivered, focusing on your role in ensuring they were completed on time and met high standards. This will help you showcase your project management skills and ability to collaborate effectively with teams.

    ✨Tip Number 3

    Brush up on your communication skills, as the role requires effective stakeholder engagement. Practising how to clearly articulate technical concepts to non-technical audiences can set you apart from other candidates.

    ✨Tip Number 4

    Research Air IT’s company culture and values, particularly their focus on innovation and community involvement. Being able to align your personal values with theirs during the interview can make a strong impression.

    We think you need these skills to ace Professional Services Engineer

    IT Project Delivery
    Microsoft 365
    Windows Server
    Exchange
    Hyper-V
    VMware
    Azure AD
    InTune
    MFA
    Conditional Access
    Active Directory Services
    Excellent Communication Skills
    Customer Service Skills
    Azure IaaS
    Azure Virtual Desktop
    Mimecast
    Veeam
    Datto
    Firewall Technologies (Sophos, SonicWall, Cisco Meraki)
    Networking Expertise (VLANs, VPNs, DHCP, DNS, SSL)
    Wireless Network Building (Meraki, UniFi)
    Project Management
    Attention to Detail

    Some tips for your application 🫑

    Tailor Your CV: Make sure your CV highlights your experience with IT project delivery and Microsoft technologies. Use specific examples that demonstrate your skills in managing projects, collaborating with teams, and delivering high-quality solutions.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the role. Mention how your background aligns with the responsibilities listed in the job description, such as leading technical deliveries and maintaining accurate records.

    Highlight Relevant Skills: In your application, emphasise your knowledge of Microsoft 365, Azure, and networking technologies. Be specific about your experience with tools like Hyper-V, VMware, and firewall technologies, as these are crucial for the role.

    Showcase Communication Skills: Since excellent communication is key for this position, provide examples in your application that demonstrate your ability to communicate effectively with stakeholders and deliver exceptional customer service.

    How to prepare for a job interview at Air IT

    ✨Showcase Your Technical Expertise

    Be prepared to discuss your experience with Microsoft technologies, especially Microsoft 365, Azure AD, and networking. Highlight specific projects where you successfully delivered IT solutions, as this will demonstrate your capability to handle the technical demands of the role.

    ✨Communicate Effectively

    Since the role involves collaboration with various stakeholders, practice articulating your thoughts clearly. Use examples from past experiences to illustrate how you've effectively communicated project scopes and managed expectations with clients and team members.

    ✨Demonstrate Problem-Solving Skills

    Prepare to discuss challenges you've faced in previous projects and how you overcame them. This will show your ability to identify potential issues and implement solutions, which is crucial for ensuring successful project outcomes.

    ✨Understand the Company Culture

    Research Air IT's values and culture before the interview. Be ready to explain why you want to join their team and how your personal values align with theirs. This will help you stand out as a candidate who is not only technically skilled but also a good cultural fit.

    Professional Services Engineer
    Air IT
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    A
    • Professional Services Engineer

      Full-Time
      36000 - 60000 Β£ / year (est.)
    • A

      Air IT

      50-100
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