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- Tasks: Set up and configure equipment, provide technical support, and manage inventory.
- Company: Dynamic tech company in Milton Keynes with a focus on innovation.
- Benefits: 25 days leave, ongoing training, cycle scheme, and social events.
- Why this job: Join a team that values your growth and makes a real impact.
- Qualifications: Experience in service desk roles and strong customer service skills.
- Other info: Enjoy a vibrant workplace with opportunities for community involvement.
The predicted salary is between 30000 - 42000 £ per year.
Location: Milton Keynes (Office based, 5 days per week)
Reporting to: Workshop Manager
Purpose: To deliver machine set-up and configuration, asset management and inventory support for both clients and internal departments.
Duties and Responsibilities:
- Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures.
- Deliver, install and configure end-user equipment on client sites as required, offer remote and on-site technical support to clients, addressing their queries and issues promptly.
- Manage and maintain off-site workshop storage facility, following company procedure for receiving and shipping customer stock. Keep track of inventory levels, order supplies as needed, and ensure proper storage and handling of equipment.
- Log and action all activity within the CRM system following established Service Desk procedures.
- Conduct quality checks on all equipment before delivery to clients to ensure it meets company standards.
- Maintain and update accurate client site documentation.
- Support the Technical services team on any workshop related sections of projects.
- Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies.
Qualifications, Knowledge and Experience:
Essential:
- Demonstrable knowledge as a Service Desk Engineer.
- Basic knowledge of Microsoft Windows Server / Desktop Environments.
- Experience with Microsoft 365, Backup/DRaaS and related technologies.
- Excellent customer service and communication skills.
Desirable:
- Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & IaaS, InTune & Conditional Access Technologies and Mimecast email security.
The Benefits:
- 25 days annual leave plus bank holidays.
- Ongoing learning and development opportunities.
- Cycle to work scheme and technology vouchers.
- Enhanced family leave.
- Celebration day - an additional day off each year to celebrate an occasion important to you.
- Salary sacrifice pension.
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact.
- Company social events and competitions.
- Discount and Cashback Scheme.
- Group Income Protection.
- Life Insurance.
- EAP and Virtual GP Service.
Type: Permanent - Full Time
Location: Milton Keynes, Buckinghamshire
Job Function: Service
Workshop Engineer in Milton Keynes employer: Air IT
Contact Detail:
Air IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Engineer in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. Whether it's setting up equipment or troubleshooting issues, showing your hands-on abilities can really impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at StudySmarter!
We think you need these skills to ace Workshop Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Desk Engineer and any relevant technical skills. We want to see how your background aligns with the Workshop Engineer role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Workshop Engineer position and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, make sure to include examples of how you've successfully supported clients in the past. We love seeing how you’ve gone above and beyond to help others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Workshop Engineer role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Air IT
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows Server and Desktop Environments, as well as Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as this will show your technical competence and readiness for the Workshop Engineer position.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous jobs. Think about specific situations where you resolved issues or helped clients effectively, as this role requires strong communication skills and a client-focused approach.
✨Familiarise Yourself with CRM Systems
Since logging and actioning activities in a CRM system is crucial, make sure you understand how these systems work. If you have experience with any specific CRM tools, be prepared to discuss them and how you’ve used them to manage tasks efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s processes, especially regarding their Service Desk procedures and inventory management. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
