Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support for Microsoft 365 applications.
- Company: Leading IT service provider with a supportive workplace culture.
- Benefits: Hybrid working options, ongoing training, and a focus on employee well-being.
- Why this job: Join a dynamic team and enhance your tech skills while helping clients succeed.
- Qualifications: Motivated individuals with a passion for customer service and tech support.
- Other info: Great opportunity for career growth in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT service provider is seeking a highly motivated 1st Line IT Service Desk Engineer in Abingdon. The role focuses on providing exceptional customer service and technical support primarily for Microsoft 365 applications.
Responsibilities include:
- Troubleshooting user issues
- Collaborating with support teams
- Ensuring a high level of client satisfaction
Benefits include hybrid working options, ongoing training opportunities, and a supportive workplace culture.
1st Line IT Service Desk Engineer — Hybrid Role in Abingdon employer: Air IT
Contact Detail:
Air IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Service Desk Engineer — Hybrid Role in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common user issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond to help users. Remember, it's all about ensuring client satisfaction, so let that shine through!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that 1st Line IT Service Desk Engineer role. Plus, it’s a great way to show your enthusiasm for joining our supportive workplace culture.
We think you need these skills to ace 1st Line IT Service Desk Engineer — Hybrid Role in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 applications and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled user issues in the past. We’re looking for someone who can think on their feet and collaborate effectively, so share those experiences that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Air IT
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 applications. Be ready to discuss common issues users face and how you would troubleshoot them. This shows you're not just a people person but also technically savvy.
✨Customer Service Mindset
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and ensured client satisfaction, as this role is all about keeping users happy.
✨Collaborative Spirit
Since the job involves working with support teams, think of times when you successfully collaborated with others. Be ready to share how you communicate effectively and contribute to team success.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
