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For Companies At a Glance
- Tasks: Resolve complex IT issues and support project activities in a dynamic team.
- Company: Join a supportive tech company that values work-life balance and collaboration.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing training, and social events.
- Why this job: Make a real impact while growing your skills in a thriving environment.
- Qualifications: Experience in IT support with strong technical and communication skills.
- Other info: Be part of a culture that celebrates inclusivity and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a 3rd Line Service Desk Engineer to join our team. We understand that not everyone will meet 100% of the requirements—if your current skill set covers the majority, we encourage you to apply.
The Role
As a 3rd Line Engineer, you’ll be part of our Centre of Excellence – North 3rd line support team, working within a team of eight engineers. You’ll proactively resolve complex IT issues requiring deep expertise across infrastructure, networks, servers, and cloud environments.
What you’ll do:
- Incident & Request Management: Work on incidents and service requests.
- Change Management: Provide technical peer review / approval for IT changes and raise change requests when required.
- Project Support: Occasionally support project activities and tasks.
- Technical Training: Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks.
- Problem Management: Perform in-depth troubleshooting and root cause analysis for major incidents, implement long‑term fixes, and create technical documentation.
- Collaboration & Mentoring: Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department.
- Other: A valid driving licence is required.
About You
You’ll bring proven experience in a similar role, plus strong technical breadth and excellent customer communication. Specifically, we’re looking for:
- Platforms & Cloud: Strong knowledge of server OS (Windows, Linux), virtualisation (VMware, Hyper‑V), and cloud (Azure, AWS).
- Identity & Directory: Expertise in Microsoft Azure Active Directory / Microsoft Entra ID and Active Directory Domain Services configuration.
- Endpoint Management: Microsoft Intune deployment and management experience.
- Messaging: Microsoft Exchange administration and migration (on‑prem and M365).
- Networking: Strong network infrastructure knowledge, including Sophos and SonicWall firewalls; high‑level understanding of LAN to multi‑VLAN topologies; protocols such as VPN, TCP / IP, DNS, DHCP.
- Tooling (Desirable): SendMarc, Datto, Mimecast, Exclaimer, Cisco Umbrella / OpenDNS.
- Professional Skills: Excellent customer service and communication. Relevant IT qualifications (e.g., Microsoft, CCNA).
What’s in it for you
Joining our team comes with great perks and a supportive culture:
- Hybrid working options for a better work–life balance
- 25 days’ annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to Work scheme and technology vouchers
- Enhanced family leave
- Celebration Day – an additional day off each year to mark an occasion important to you
- Salary sacrifice pension
- Two paid volunteer days to support causes you care about
- Company social events and competitions
- Discount and cashback scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Why Join Us?
You’ll be part of a team that thrives on providing world‑class service to customers and values work–life balance. We believe in an inclusive, supportive environment where we grow together. This is your chance to work alongside an inspiring leadership team in an organisation that values efficiency, collaboration, and innovation—contributing to the success of a thriving company.
Apply Now
Details
- Type: Permanent - Full Time
- Location: Solihull, West Midlands
- Job Function: Service
3rd Line Service Desk Engineer employer: Air IT
Contact Detail:
Air IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or any projects, share them during interviews. It’s a great way to demonstrate your expertise beyond just words.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of server OS, cloud platforms, and networking protocols. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us!
We think you need these skills to ace 3rd Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional—let your personality come through!
Showcase Your Technical Skills: Since this role requires deep technical knowledge, make sure to detail your experience with server OS, cloud platforms, and networking. We love seeing specific examples of how you've tackled complex IT issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Air IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server OS, virtualisation, and cloud platforms. Be ready to discuss your experience with Windows, Linux, Azure, and AWS in detail. The more specific examples you can provide about your past work, the better!
✨Show Off Your Problem-Solving Skills
Prepare to talk about complex IT issues you've resolved in the past. Think of a few major incidents where you performed root cause analysis and implemented long-term fixes. This will demonstrate your ability to handle the challenges of a 3rd Line Engineer.
✨Communicate Like a Pro
Since excellent customer communication is key, practice explaining technical concepts in simple terms. You might be asked to describe how you would mentor 1st and 2nd line colleagues or deliver a 'lunch & learn' session, so be ready to showcase your teaching skills.
✨Be Ready for Team Dynamics
Collaboration is crucial in this role, so think about how you've worked with others in the past. Prepare examples of how you've collaborated with vendors or supported project activities. Highlighting your teamwork will show you're a great fit for their Centre of Excellence.