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For Companies At a Glance
- Tasks: Provide stellar IT support and deliver friendly customer service to clients.
- Company: Join Air IT, a dynamic tech company shaping the future of Cyber Security.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing learning opportunities.
- Why this job: Be the first point of contact for clients and make a real impact.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Join a diverse family-focused team with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Join Air IT as a 1st Line Service Desk Engineer! Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK. Now, we’re looking for YOU to help us achieve greatness.
The Role:
As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support.
What you’ll do:
- Provide stellar customer service to end-users and stakeholders
- Act as the primary contact for technical service requests
- Maintain meticulous records throughout the ticket lifecycle
- Deliver high-quality first-time fixes using your troubleshooting skills
- Escalate complex issues and manage workload to meet SLAs
About You
To thrive in this role, you’ll bring:
- Previous experience in IT support
- Exceptional customer service and problem-solving skills
- Proficiency in Microsoft technologies
- Strong troubleshooting abilities with Microsoft Office and Windows desktops
- Knowledge of Active Directory, Group Policy, and DNS
- A passion for learning and development
The Benefits
We believe in rewarding our team with perks that matter:
- Hybrid working options for better work-life balance
- 25 days annual leave + bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme & technology vouchers
- Enhanced family leave
- Celebration day – an extra day off to mark a special occasion
- Salary sacrifice pension
- 2 paid volunteer days to give back to your community
- Company social events & competitions
- Discount and Cashback Scheme
- Group Income Protection & Life Insurance
- EAP and Virtual GP Service
Why Air IT?
At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine. Ready to make a difference? Apply now and be part of something extraordinary.
Details
- Type: Permanent - Full Time
- Location: Sandiacre, Nottinghamshire
- Job Function: Service
1st Line Service Desk Engineer employer: Air IT
Contact Detail:
Air IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Air IT on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d handle specific scenarios, especially around customer service and troubleshooting – they’ll want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for technology and learning during the interview. Share examples of how you’ve kept up with new tech trends or any extra training you’ve pursued. It’ll show that you’re not just looking for a job, but a career!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you’re genuinely keen on joining the Air IT family!
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of 1st Line Service Desk Engineer. Highlight your IT support experience and customer service skills, as these are key for us at Air IT.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Your Troubleshooting Skills: In your application, mention specific examples of how you've resolved IT issues in the past. We love seeing your problem-solving abilities in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Air IT
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies, Active Directory, and troubleshooting techniques. Be ready to discuss how you've used these skills in previous roles, as this will show your technical prowess and readiness for the 1st Line Service Desk Engineer position.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in past experiences. Think about specific situations where you resolved issues effectively and maintained a positive attitude, as this role heavily relies on providing stellar support to clients.
✨Practice Problem-Solving
Anticipate common IT issues and practice your troubleshooting approach. You might be asked to walk through how you would handle a specific technical problem during the interview, so being able to articulate your thought process clearly will impress the interviewers.
✨Show Your Passion for Learning
Air IT values ongoing learning and development, so be prepared to discuss how you stay updated with the latest tech trends and your eagerness to grow in the field. Mention any relevant courses or certifications you’re pursuing or plan to pursue.