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- Tasks: Set up and configure end-user devices, ensuring top-notch installations.
- Company: Join Air IT, a dynamic team focused on innovation and customer satisfaction.
- Benefits: Enjoy hybrid working, 25 days leave, and perks like tech vouchers and volunteer days.
- Why this job: Be part of a supportive culture that values learning and community impact.
- Qualifications: Experience as a Service Desk Engineer with knowledge of Microsoft technologies required.
- Other info: Valid UK driving license needed; additional skills in networking are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Location: Northwich
Reporting to: Service Desk Team Leader
About the Role:
We’re seeking a Workshop Engineer to join our dynamic team! In this role, you will be responsible for setting up and configuring end-user devices in line with client specifications before dispatching them to site. You'll work within a fast-paced service desk environment, ensuring all installations meet the highest standards.
Key Responsibilities:
- Set up, configure, and log new client equipment in our CRM system
- Deliver, install, and configure end-user equipment at client sites as needed
- Manage and maintain our off-site workshop storage facility, ensuring smooth stock processing
- Keep client site documentation up to date and accurate
- Ensure compliance with company Information Security Management System (ISMS)
What We’re Looking For:
Essential:
- Proven experience as a Service Desk Engineer
- Basic knowledge of Microsoft Windows Server/Desktop Environments
- Hands-on experience with Microsoft 365, Backup/DRaaS, and related technologies
- Strong customer service and communication skills
- Valid UK driving license
Desirable:
- Familiarity with Networking (TCP/IP, Firewall, Routing/Switching)
- Experience with Azure AD, IaaS, Intune, and Conditional Access
- Understanding of Mimecast email security
Why Join Us?
Joining Air IT means unlocking a world of perks and opportunities, including:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
If you’re ready to take the next step in your career and want to work in an exciting and supportive team, apply today!
Workshop Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure AD. Having hands-on experience or even a basic understanding of these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong communication abilities. Consider preparing examples from your past experiences where you successfully resolved client issues or improved their experience.
✨Tip Number 3
Research the company culture at Air IT. Understanding their values and work environment can help you tailor your responses in interviews and demonstrate that you’re a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the specific challenges they face in the workshop. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
We think you need these skills to ace Workshop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Desk Engineer. Focus on your skills with Microsoft Windows Server/Desktop Environments and any hands-on experience with Microsoft 365, Backup/DRaaS, and related technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong customer service and communication skills. Mention specific examples of how you've successfully set up and configured end-user devices in previous roles.
Highlight Compliance Knowledge: Emphasise your understanding of Information Security Management Systems (ISMS) in your application. This shows you are aware of the importance of compliance in the role.
Show Enthusiasm for Learning: In your application, express your eagerness to engage in ongoing learning and development opportunities. Mention any relevant certifications or training you have completed or plan to pursue.
How to prepare for a job interview at Air IT Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Windows Server/Desktop environments and any hands-on experience with Microsoft 365. Be prepared to discuss specific projects or tasks where you successfully configured and set up end-user devices.
✨Demonstrate Customer Service Excellence
Since strong customer service skills are essential for this role, think of examples where you've gone above and beyond for a client. Share stories that illustrate your communication skills and ability to resolve issues effectively.
✨Familiarise Yourself with the Company’s Values
Research Air IT and understand their commitment to community and employee well-being. Be ready to discuss how your personal values align with theirs, especially regarding giving back and supporting team dynamics.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Workshop Engineer position and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
