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- Tasks: Set up and configure equipment, manage inventory, and provide technical support to clients.
- Company: Join Air IT, a forward-thinking tech company committed to diversity and community impact.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing training, and unique perks like celebration days.
- Why this job: Be part of a dynamic team that values your growth and offers a chance to make a difference.
- Qualifications: Basic tech knowledge and excellent customer service skills are essential; driving license required.
- Other info: We celebrate diversity and encourage all applicants to apply, ensuring an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Location: Milton Keynes (Office based, 5 days per week)
Reporting to: Workshop Manager
Purpose: To deliver machine set-up and configuration, asset management and inventory support for both clients and internal departments.
Duties and Responsibilities:
- Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures.
- Deliver, install and configure end-user equipment on client sites as required, offering remote and on-site technical support to clients, addressing their queries and issues promptly.
- Manage and maintain off-site workshop storage facility, following company procedure for receiving and shipping customer stock.
- Keep track of inventory levels, order supplies as needed, and ensure proper storage and handling of equipment.
- Log and action all activity within the CRM system following established Service Desk procedures.
- Conduct quality checks on all equipment before delivery to clients to ensure it meets company standards.
- Maintain and update accurate client site documentation.
- Support the Technical services team on any workshop related sections of projects.
- Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies.
Qualifications, Knowledge and Experience:
- Demonstrable knowledge as a Service Desk Engineer.
- Basic knowledge of Microsoft Windows Server / Desktop Environments.
- Experience with Microsoft 365, Backup/DRaaS and related technologies.
- Excellent customer service and communication skills.
- Current and valid UK driving license.
- Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & IaaS, InTune & Conditional Access Technologies and Mimecast email security.
The Benefits:
- Hybrid working options for a better work-life balance.
- 25 days annual leave plus bank holidays.
- Ongoing learning and development opportunities.
- Cycle to work scheme and technology vouchers.
- Enhanced family leave.
- Celebration day - an additional day off each year to celebrate an occasion important to you.
- Salary sacrifice pension.
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact.
- Company social events and competitions.
- Discount and Cashback Scheme.
- Group Income Protection.
- Life Insurance.
- EAP and Virtual GP Service.
Ready to soar with Air IT? Apply now and be part of something extraordinary!
Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all. Please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
Workshop Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure Active Directory. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This will help you stand out during any interviews and highlight your ability to handle technical support effectively.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with inventory management and asset tracking. Being able to articulate your knowledge in these areas will show that you're ready to take on the responsibilities outlined in the job description.
We think you need these skills to ace Workshop Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Workshop Engineer position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience as a Service Desk Engineer and any familiarity with Microsoft technologies, networking, and customer service. Use specific examples to demonstrate your capabilities.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the Workshop Engineer role. Mention your passion for technology and how your skills align with the company's values and mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Air IT Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Microsoft Windows Server, Desktop Environments, and the technologies mentioned in the job description. Being able to discuss your experience with Microsoft 365, networking technologies, and Azure will show that you're well-prepared.
✨Demonstrate Customer Service Skills
Since excellent customer service is key for this role, think of examples from your past experiences where you've successfully resolved client issues or provided support. Be ready to share these stories during the interview.
✨Familiarise Yourself with CRM Systems
The role involves logging activities in a CRM system, so it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific CRM software, be sure to mention it.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the workshop environment, team dynamics, and the types of projects you might be involved in. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
