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- Tasks: Join us as an Onsite Engineer, resolving client issues and providing stellar technical support.
- Company: Air IT is a dedicated team focused on delivering top-notch technical solutions in Lincoln.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing learning, and a cycle to work scheme.
- Why this job: Make a real impact on clients' success while growing your technical skills in a supportive environment.
- Qualifications: Experience as a Service Desk Engineer with skills in Microsoft environments and excellent customer service.
- Other info: We offer paid volunteer days and celebrate your special occasions with an extra day off.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to take your technical expertise to the next level? We are seeking an Onsite Engineer to join our dedicated team at Air IT. Based in Lincoln, you will report directly to our Service Desk Team Leader and play a pivotal role in delivering top-notch technical support both on-site and remotely.
Your Mission: As an Onsite Engineer, you will be our frontline hero, resolving client issues with finesse and providing stellar technical assistance. From troubleshooting hardware and software to performing system upgrades, your meticulous attention to detail will ensure seamless operations for our valued clients.
Key Responsibilities:
- Resolve client issues promptly and effectively, ensuring minimal disruption to their operations.
- Install, maintain, and troubleshoot client hardware and software according to company standards.
- Prioritise and respond to technical queries with precision to meet our service level agreements and exceed customer expectations.
- Maintain accurate documentation of client environments and activities within our CRM system.
- Provide out-of-hours support on a rotational basis, demonstrating your commitment to client satisfaction.
- Uphold information security protocols to safeguard client data and uphold our high standards.
Why Join Us? At Air IT, we value continuous learning and growth. You will have ample opportunities to expand your technical knowledge through self-study and collaboration with a supportive team. Your contributions will directly impact our clients' success, and your ideas for system improvements will be welcomed and championed.
Qualifications:
- Demonstrable experience as a Service Desk Engineer, showcasing your technical prowess.
- Proficiency in Microsoft Windows Server/Desktop environments and Microsoft 365.
- Familiarity with Backup/DRaaS, Azure Active Directory, and networking technologies (TCP/IP, Firewall, Routing/Switching).
- Excellent customer service and communication skills to effectively interact with clients.
- A current and valid UK driving license, enabling you to provide on-site support.
- Knowledge of InTune, Conditional Access Technologies, and Mimecast email security, enhancing your toolkit for comprehensive client support.
What’s in it for you?
- Hybrid working options for a better work-life balance.
- 25 days annual leave plus bank holidays.
- Ongoing learning and development opportunities.
- Cycle to work scheme and technology vouchers.
- Enhanced family leave.
- Celebration day - an additional day off each year to celebrate an occasion important to you.
- Salary sacrifice pension.
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact.
- Company social events and competitions.
- Discount and Cashback Scheme.
- Group Income Protection.
- Life Insurance.
- EAP and Virtual GP Service.
Join Us Today! If you are passionate about technology and driven to deliver exceptional service, we want you on our team. Apply now and embark on a rewarding career where your skills make a difference every day. Let’s innovate and elevate together at Air IT.
Don’t miss out on this exciting opportunity - apply today!
Onsite Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server/Desktop environments and Azure Active Directory. This will not only boost your confidence but also allow you to speak knowledgeably about them during any discussions.
✨Tip Number 2
Network with current or former employees of Air IT on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Having specific examples ready will demonstrate your problem-solving skills and show that you're capable of handling the responsibilities of an Onsite Engineer.
✨Tip Number 4
Show your enthusiasm for continuous learning by researching recent trends in technology relevant to the role. Mentioning your commitment to professional development can set you apart as a candidate who is proactive and eager to grow within the company.
We think you need these skills to ace Onsite Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Desk Engineer. Emphasise your technical skills, particularly in Microsoft Windows Server/Desktop environments and Microsoft 365, as well as any experience with Backup/DRaaS and networking technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved client issues in the past and how you can contribute to Air IT's mission of delivering exceptional service.
Highlight Relevant Qualifications: In your application, clearly outline your qualifications, including your current UK driving license and any certifications related to InTune, Conditional Access Technologies, or Mimecast email security. This will demonstrate your readiness for the role.
Showcase Your Soft Skills: Don't forget to mention your excellent communication skills and ability to work under pressure. Provide examples of how you've effectively interacted with clients and maintained high standards of service, as these are crucial for the Onsite Engineer position.
How to prepare for a job interview at Air IT Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows Server/Desktop environments and Microsoft 365. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasise Customer Service
Since the role involves direct client interaction, it's crucial to showcase your excellent customer service skills. Share anecdotes that illustrate how you've effectively communicated with clients and resolved their issues, ensuring minimal disruption to their operations.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Backup/DRaaS, Azure Active Directory, and networking technologies like TCP/IP and Firewall configurations. Being able to discuss these topics confidently will show that you're well-prepared for the technical demands of the role.
✨Prepare Questions for the Interviewers
Demonstrate your interest in the company and the role by preparing thoughtful questions. Ask about the team dynamics, ongoing learning opportunities, or how they measure success in the Onsite Engineer position. This shows that you're not just interested in the job, but also in contributing to the company's growth.
