At a Glance
- Tasks: Provide onsite technical support and build strong client relationships.
- Company: Join a dynamic team at a leading IT service provider.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing training.
- Other info: Opportunities for professional growth and community involvement.
- Why this job: Make a real impact while enhancing your tech skills.
- Qualifications: Experience in IT support and excellent customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
Location: West Midlands
Employment Type: Full-time
About the Role
We’re looking for an experienced Onsite Engineer to deliver face-to-face technical support for one of our key clients. Acting as their dedicated point of contact, you’ll handle all IT support needs, build strong relationships at all levels, and ensure exceptional service delivery. You’ll also maintain meticulous documentation to guarantee streamlined and consistent support.
Key Responsibilities
- Provide onsite technical assistance, troubleshooting hardware, software, and network issues.
- Act as the primary technical contact for the client, managing all IT support requirements.
- Support users at remote sites when needed.
- Install, maintain, and troubleshoot client hardware/software in line with company standards, including system upgrades.
- Respond to technical queries promptly, prioritising effectively to meet KPIs and service expectations.
- Log and manage all activity within the PSA system following Service Desk procedures.
- Manage your support queue efficiently, resolving calls in line with SLAs while delivering outstanding customer service.
- Collaborate with team members and clients to maintain strong working relationships.
- Suggest improvements to client systems and services to enhance performance and service quality.
- Assist with projects alongside professional service engineers when required.
What We’re Looking For
Personal Attributes:
- Genuine desire to continually improve technical knowledge and skills through self-study.
- Self-motivated with the ability to work independently.
- Strong attention to detail and accuracy.
- Flexible and adaptable, able to pick up visits at short notice.
- Excellent organisational skills with the ability to prioritise workloads.
- Proven experience as a Service Desk Engineer.
- Experience with remote support tools.
- Strong knowledge of Microsoft Windows Server/Desktop environments.
- Experience with Microsoft 365, SharePoint, Entra ID, Intune, and AutoPilot.
- Networking knowledge (TCP/IP, Firewall, Routing/Switching).
- Familiarity with Unifi.
- Excellent customer service and communication skills.
- Full UK driving licence and transport with Business Insurance.
- Knowledge of Conditional Access Technologies.
- Experience with Mimecast email security.
- Familiarity with Datto RMM / BCDR / SaaS.
Why Join Us?
You’ll be part of a dynamic team committed to delivering exceptional IT services. We offer opportunities for professional growth, ongoing training, and the chance to work closely with a valued client to make a real impact. Joining Air IT means unlocking a world of perks and opportunities, including:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Apply Now
If you’re passionate about technology and thrive in a client-facing role, we’d love to hear from you.
Onsite Engineer employer: Air IT Limited
At Air IT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters professional growth and development. As an Onsite Engineer in the West Midlands, you'll enjoy hybrid working options, generous annual leave, and a range of benefits including ongoing training, social events, and opportunities to make a positive impact through volunteer days. Join us to be part of a dedicated team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the Onsite Engineer role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Make sure to showcase your technical skills during interviews. Bring examples of past projects or challenges you’ve tackled. This will help demonstrate your problem-solving abilities and how you can add value to the team.
We think you need these skills to ace Onsite Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onsite Engineer role. Highlight your relevant experience with technical support, customer service, and any specific tools mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Be sure to mention your experience with Microsoft 365, networking, and any other key areas that align with the role.
Show Off Your Soft Skills:While technical skills are crucial, don’t forget to showcase your soft skills too! We value strong communication and organisational skills, so give examples of how you've built relationships and managed workloads effectively in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Air IT Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows Server/Desktop environments and remote support tools. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your expertise and confidence.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your excellent customer service skills. Think about times when you went above and beyond to resolve an issue or build a relationship with a client, as this will demonstrate your commitment to exceptional service delivery.
✨Be Organised and Prioritise
The job requires strong organisational skills and the ability to manage your support queue efficiently. During the interview, talk about how you prioritise tasks and manage your time effectively, especially when dealing with multiple requests or tight deadlines.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT systems, team dynamics, or future projects. This not only shows your genuine interest in the role but also gives you a chance to assess if the company is the right fit for you.
