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- Tasks: Provide 1st line technical support and resolve incidents while ensuring top-notch customer service.
- Company: Leading IT service provider in Milton Keynes with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Kickstart your IT career and make a difference in a fast-paced setting.
- Qualifications: Experience in 1st line support and strong communication skills required.
- Other info: Join a proactive team and enhance your troubleshooting abilities.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT service provider in Milton Keynes is seeking an Enterprise Service Desk Engineer – 1st Line. You will be the initial contact for technical support, logging and resolving incidents while ensuring excellent customer service.
The role requires:
- Experience in 1st line support
- Strong communication skills
- The ability to troubleshoot various technologies
- A proactive attitude
- Understanding of ITSM tools
This position promises a fast-paced environment and opportunities for professional growth.
Enterprise 1st Line IT Service Desk Engineer in Milton Keynes employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise 1st Line IT Service Desk Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your problem-solving abilities. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific technical issues or customer service challenges. We recommend using the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Enterprise 1st Line IT Service Desk Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and any relevant ITSM tools you've used. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your proactive attitude makes you a great fit for our fast-paced environment.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Air IT Limited
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues and troubleshooting techniques. Be ready to discuss how you've resolved similar problems in the past, as this will show your practical experience in 1st line support.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users to resolve issues.
✨Familiarise Yourself with ITSM Tools
Research the ITSM tools commonly used in the industry. If you have experience with specific tools, be prepared to discuss how you've used them to log incidents and track resolutions effectively.
✨Demonstrate a Proactive Attitude
Employers love candidates who take initiative. Prepare examples of times when you've gone above and beyond to ensure customer satisfaction or improve processes in your previous roles.
