At a Glance
- Tasks: Provide guidance and support in resolving NOC tickets and managing escalations.
- Company: Join Air IT, an award-winning MSP leading in IT innovation.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and employee discounts.
- Other info: Be part of a supportive and inclusive workplace with great career growth.
- Why this job: Gain exposure to diverse technologies while making a real impact in IT.
- Qualifications: Experience in a 2nd Line role with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the Thriving Team at Air IT as a 2nd Line NOC Engineer! Ready to take your career to new heights with an award-winning MSP that's leading the charge in IT innovation? Look no further! At Air IT, we're not just a company; we're a force to be reckoned with, and we want YOU to be a part of our extraordinary journey.
As a 2nd Line NOC Engineer, you will be a critical part of the team; you will have incidents escalated, be asked for guidance, and help engineers with tickets through to resolution, allowing you to gain a wide range of exposure to different technologies, whilst increasing your ability to progress your knowledge. The NOC at Air IT looks after every customer, provides an always-on approach and works with every local desk to ensure a smooth handover of tickets. With a 24x7x365 coverage across both the UK and Kuala Lumpur desks, it ensures we always have someone on shift.
The Role
As a 2nd Line NOC Engineer you'll be a core part of the team, providing guidance, experience and advice to other team members. Your responsibilities will include:
- Triaging and prioritising incoming NOC tickets and notification tickets (including alerts generated by monitoring systems such as backups, network, servers and any other systems)
- Managing escalations and prioritising these during the shift.
- Coordinating with third-party vendors, customer contacts, or internal departments.
- Taking ownership of tickets, seeing them through to resolution or escalating where appropriate.
- Monitoring the performance and capability of computer systems using diversified tools, including but not limited to Windows Server Administration Tools including Hyper-V, Auvik, Azure and VMWare.
- Maximising network availability by monitoring performance and troubleshooting network degradation and outages.
- Ensuring backups are correctly set up and monitored.
- Maintaining a library of Knowledge Base articles for known issues and best practices.
- Providing Lunch and Learn sessions to other team members.
About You
To excel in this role, you'll need:
- Previous experience in a 2nd Line role.
- Experience with PSA/RMM.
- Outstanding customer-service and problem-solving skills.
- Proficiency with the latest Microsoft technologies.
- Strong experience with Cloud Backup Solutions.
- Previous experience working in a NOC.
Ready to embark on your next adventure as a 2nd Line NOC Engineer? Apply now and be part of our journey to excellence at Air IT!
Life at Air IT Group – Perks That Matter
- 25 days’ annual leave, plus a celebration day.
- Enhanced family leave policies.
- Air Perks employee discount platform.
- Eye care support.
- Virtual GP access.
- Cycle to Work scheme.
- Employee Assistance Programme.
- Salary sacrifice pension.
- Group life assurance.
- Group income protection.
Additional Benefits That Make a Difference
- Ongoing learning & development.
- Social events, competitions & incentives.
Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
2nd Line NOC Engineer in Milton Keynes employer: Air IT Limited
At Air IT, we pride ourselves on being an award-winning Managed Service Provider that fosters a dynamic and inclusive work culture. As a 2nd Line NOC Engineer, you'll benefit from extensive learning and development opportunities, competitive perks such as enhanced family leave and a cycle to work scheme, and the chance to work with cutting-edge technologies in a supportive environment. Join us in our mission to deliver exceptional service while enjoying a fulfilling career path in a company that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line NOC Engineer in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Air IT Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Air IT Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Air IT Limited!
✨Direct Apply to Air IT Limited
Let's not forget to apply directly through the Air IT Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line NOC Engineer in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Air IT Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Air IT Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Air IT Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
