Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations to enhance service quality and drive efficiency in a dynamic IT environment.
- Company: Join Air IT, a forward-thinking company focused on cutting-edge IT solutions.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing development, and more perks.
- Why this job: Make a real impact by optimising processes and enhancing customer experience.
- Qualifications: Experience in operational leadership within an IT service provider is essential.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Location: North (Nottingham, Birmingham, Manchester, Leeds)
Reports to: Regional Managing Director
Join Our Team at Air IT!
Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you!
At Air IT, we are looking for a Head of Operations to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations.
Key Responsibilities (Summary):
- Operational Oversight: Manage day-to-day operations of all operation support functions, ensuring efficiency and seamless service delivery.
- Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality.
- Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards.
- Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance.
- Customer & Stakeholder Engagement: Lead the Service Management, Customer Experience, and other teams to identify improvements in the operational delivery, processes and proactively improve customer experience in the region.
- Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals.
- Ownership and responsibility of Jeopardy team.
- People & Performance Management: Conduct performance appraisals, drive employee engagement, and foster a culture of accountability.
What We are Looking For:
- Experience in an operational leadership role within a Managed IT Service Provider (MSP) or similar environment.
- Strong background in service operations, customer experience, and process optimization.
- Ability to manage multiple service functions, including NOC, offshore teams, workshops, and service delivery.
- Proven ability to drive efficiency while maintaining service quality.
- Excellent leadership, stakeholder management, and communication skills.
- Strategic mindset with strong analytical and problem-solving abilities.
Qualifications, Knowledge and Experience:
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Proficiency in operational management software and tools.
- In-depth knowledge of IT managed services and solutions.
- Strong organisational and time management skills.
What is on offer:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Join Us Today
At Air IT, we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.
Head of Operations in Leeds employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience in operational leadership and how it relates to the role at Air IT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Air IT.
We think you need these skills to ace Head of Operations in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your operational leadership experience and any relevant achievements in service delivery and process optimisation.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Air IT. Share specific examples of how you've driven efficiency and improved customer experience in previous roles, and don’t forget to show your passion for IT solutions!
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership abilities. We want to see how you've managed teams, conducted performance appraisals, and fostered a culture of accountability in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Air IT!
How to prepare for a job interview at Air IT Limited
✨Know Your Operations Inside Out
Before the interview, dive deep into Air IT's operational structure and service delivery processes. Familiarise yourself with their key performance indicators (KPIs) and think about how you can enhance these areas. This will show your genuine interest and readiness to take on the Head of Operations role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in the past. Think of specific examples where you've driven efficiency and improved service quality. This is your chance to demonstrate your ability to lead diverse teams, including NOC and offshore operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic mindset. Prepare scenarios where you've identified risks or implemented process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Engage with Customer Experience Insights
Since customer experience is a key focus for Air IT, be ready to discuss how you've enhanced customer satisfaction in previous roles. Bring ideas on how to engage stakeholders and improve operational delivery. This will highlight your commitment to aligning operations with customer needs.
