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For Companies At a Glance
- Tasks: Support client onboarding and offboarding while delivering IT projects in a dynamic environment.
- Company: Join Air IT, a forward-thinking Managed Service Provider with a focus on innovation.
- Benefits: Enjoy hybrid working, 25 days leave, training opportunities, and a supportive team culture.
- Why this job: Kickstart your IT career with hands-on experience and mentorship from industry experts.
- Qualifications: Passion for IT, some experience in support or project delivery, and strong communication skills.
- Other info: Be part of a diverse team that values inclusion and community impact.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Job Title: Junior Professional Services Engineer
Responsible to: Professional Services Manager
Location: Hybrid (3 days Air IT South (Milton Keynes / Thames Valley / London))
Contract Type: Full-time
Job Purpose
We are seeking an enthusiastic and motivated Junior Professional Services Engineer to join our growing team. This role is ideal for someone eager to develop their technical skills and gain hands-on experience in delivering IT projects within a Managed Service Provider (MSP) environment.
You will play a key role in Service Transition, supporting the onboarding and offboarding of clients to ensure a smooth and professional experience. Working closely with the Project Management Office (PMO) and the PS Engineer team, you will assist in implementing technical solutions and completing project tasks.
This is a fantastic opportunity to learn from experienced professionals, gain exposure to a wide range of technologies, and build a strong foundation for a career in IT project delivery.
Duties and Responsibilities
- Assist with client onboarding and offboarding, ensuring all technical elements are delivered accurately and efficiently
- Maintain accurate project documentation and ensure compliance with internal processes.
- Maintain accurate records of all project activities within the PSA system.
- Support the delivery of IT projects in line with agreed scope, timelines, and quality standards.
Qualifications, Knowledge and Experience
- A passion for IT and a strong desire to learn and develop
- Experience in IT support or project delivery, ideally at a 2nd Line level or equivalent
- Familiarity with Microsoft technologies (Entra ID, Windows Server, Microsoft 365, Active Directory)
- Awareness of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Excellent communication and customer service skills
- A valid UK driving licence
- Exposure to Microsoft Azure including endpoint management (Intune)
- Microsoft Entra ID Conditional Access
- Understanding of SaaS based solutions (SentinelOne, Keeper, ITGlue. Datto)
- Understanding of network switches, routers and firewalls
- Experience with email migrations.
What We Offer
- Mentorship from senior engineers to help you develop your technical skills.
- Hands-on experience in a wide range of IT projects.
- Training and certification opportunities
- A supportive team environment with clear career progression.
The Benefits
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day – an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days – We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Ready to soar with Air IT? Apply now and be part of something extraordinary!
Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
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Junior Professional Services Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Professional Services Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their projects and technologies they use, especially those mentioned in the job description. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your technical skills! Since this role involves IT project delivery, brush up on your knowledge of Microsoft technologies and networking fundamentals. Consider doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Air IT!
We think you need these skills to ace Junior Professional Services Engineer
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! Share any relevant experiences or projects that sparked your interest in technology. We love seeing candidates who are eager to learn and grow in the field.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Junior Professional Services Engineer role. Mention specific technologies you’re familiar with, like Microsoft 365 or networking fundamentals, to catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so ensure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Air IT Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft technologies like Entra ID, Windows Server, and Microsoft 365. Being able to discuss these confidently will show your enthusiasm for the role and your readiness to dive into technical discussions.
✨Showcase Your Communication Skills
As a Junior Professional Services Engineer, you'll need to communicate effectively with clients and team members. Practice explaining complex IT concepts in simple terms, and be ready to demonstrate your customer service skills during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as client onboarding or project documentation. Think of examples from your past experiences or hypothetical scenarios where you can showcase your problem-solving abilities.
✨Express Your Eagerness to Learn
This role is all about growth and development. Be sure to convey your passion for IT and your desire to learn from experienced professionals. Mention any relevant training or certifications you're interested in pursuing to show your commitment to your career.
