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For Companies At a Glance
- Tasks: Lead daily operations, optimise processes, and enhance customer satisfaction in a dynamic IT environment.
- Company: Air IT delivers innovative IT solutions and prioritises operational excellence and customer experience.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing development, and unique perks like celebration days and volunteer time.
- Why this job: Join a vibrant team focused on continuous improvement and making a positive impact in the tech industry.
- Qualifications: Experience in operational leadership within IT services, strong communication, and problem-solving skills required.
- Other info: We value diversity and inclusivity, offering support throughout the recruitment process.
The predicted salary is between 43200 - 72000 £ per year.
Location: North (Nottingham, Birmingham, Manchester, Leeds)
Reports to: Regional Managing Director
Join Our Team at Air IT!
Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you!
At Air IT, we are looking for a Head of Operations to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations.
Key Responsibilities (Summary):
- Operational Oversight: Manage day-to-day operations of all operation support functions, ensuring efficiency and seamless service delivery.
- Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality.
- Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards.
- Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance.
- Customer & Stakeholder Engagement: Lead the Service Management, Customer Experience, and other teams to identify improvements in the operational delivery, processes and proactively improve customer experience in the region.
- Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals.
- Ownership and responsibility of Jeopardy team.
People & Performance Management: Conduct performance appraisals, drive employee engagement, and foster a culture of accountability.
What We are Looking For:
- Experience in an operational leadership role within a Managed IT Service Provider (MSP) or similar environment.
- Strong background in service operations, customer experience, and process optimization.
- Ability to manage multiple service functions, including NOC, offshore teams, workshops, and service delivery.
- Proven ability to drive efficiency while maintaining service quality.
- Excellent leadership, stakeholder management, and communication skills.
- Strategic mindset with strong analytical and problem-solving abilities.
Qualifications, Knowledge and Experience:
Skills:
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Proficiency in operational management software and tools.
- In-depth knowledge of IT managed services and solutions.
- Strong organisational and time management skills.
What is on offer:
Joining Air IT means unlocking a world of perks and opportunities, including:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day – an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days – We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Join Us Today
At Air IT, we\’re committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.
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Head of Operations employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management and operational excellence. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the Managed IT Service Provider sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Head of Operations role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process improvements and enhanced customer experience in previous roles. Being able to articulate your successes will set you apart from other candidates.
✨Tip Number 4
Research Air IT's current operations and any recent news about the company. Understanding their challenges and achievements will allow you to tailor your discussions and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly within Managed IT Service Providers. Emphasise your skills in service operations, customer experience, and process optimisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering IT solutions and driving operational success. Mention specific examples of how you've improved processes or enhanced service quality in previous roles.
Highlight Key Achievements: In your application, include quantifiable achievements that demonstrate your ability to manage multiple service functions and drive efficiency while maintaining high service standards.
Showcase Leadership Skills: Clearly articulate your leadership style and provide examples of how you've successfully managed teams, conducted performance appraisals, and fostered a culture of accountability in your previous positions.
How to prepare for a job interview at Air IT Limited
✨Research the Company
Before your interview, take some time to learn about Air IT's mission, values, and recent projects. Understanding their approach to IT solutions and customer service will help you align your answers with their goals.
✨Prepare for Operational Scenarios
Be ready to discuss specific examples from your past experience that demonstrate your ability to manage operations effectively. Think about challenges you've faced in similar roles and how you overcame them, especially in a Managed IT Service Provider environment.
✨Showcase Leadership Skills
As a Head of Operations, strong leadership is crucial. Prepare to talk about your leadership style, how you engage and motivate teams, and any successful initiatives you've led that improved performance or customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future goals, challenges they face in operations, or how they measure success in customer experience. This shows your genuine interest in the role and the company.
