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For Companies At a Glance
- Tasks: Lead operations to enhance service quality and drive efficiency in a dynamic IT environment.
- Company: Join Air IT, a forward-thinking company focused on cutting-edge IT solutions.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing development, and more perks.
- Why this job: Make a real impact by optimising processes and enhancing customer experience.
- Qualifications: Experience in operational leadership within an IT service provider is essential.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Location: North (Nottingham, Birmingham, Manchester, Leeds)
Reports to: Regional Managing Director
Join Our Team at Air IT!
Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you!
At Air IT, we are looking for a Head of Operations to take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations.
Key Responsibilities (Summary):
- Operational Oversight: Manage day-to-day operations of all operation support functions, ensuring efficiency and seamless service delivery.
- Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality.
- Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards.
- Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance.
- Customer & Stakeholder Engagement: Lead the Service Management, Customer Experience, and other teams to identify improvements in the operational delivery, processes and proactively improve customer experience in the region.
- Service Function Leadership: Oversee Workshop, NOC, Offshore Operations, and Service Delivery Management to align with business goals.
- Ownership and responsibility of Jeopardy team.
- People & Performance Management: Conduct performance appraisals, drive employee engagement, and foster a culture of accountability.
What We are Looking For:
- Experience in an operational leadership role within a Managed IT Service Provider (MSP) or similar environment.
- Strong background in service operations, customer experience, and process optimization.
- Ability to manage multiple service functions, including NOC, offshore teams, workshops, and service delivery.
- Proven ability to drive efficiency while maintaining service quality.
- Excellent leadership, stakeholder management, and communication skills.
- Strategic mindset with strong analytical and problem-solving abilities.
Qualifications, Knowledge and Experience:
- Strong leadership and team management abilities.
- Excellent problem-solving and decision-making skills.
- Proficiency in operational management software and tools.
- In-depth knowledge of IT managed services and solutions.
- Strong organisational and time management skills.
What is on offer:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Join Us Today
At Air IT, we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.
Head of Operations employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience in operational leadership and how it relates to the role at Air IT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your operational leadership experience and any relevant achievements in service delivery and process optimisation.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Air IT. Share your passion for IT solutions and how your strategic mindset can drive operational success in our fast-paced environment.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership abilities. We want to see examples of how you've managed teams, improved performance, and engaged stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Air IT!
How to prepare for a job interview at Air IT Limited
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding the operational functions of Air IT. Familiarise yourself with their service delivery management, customer experience management, and network operations. This will not only show your genuine interest but also help you discuss how your experience aligns with their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and leadership abilities. Think of specific examples from your past roles where you've successfully managed operations or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Strategic Mindset
Air IT is looking for someone with a strategic mindset. Be ready to discuss how you've previously identified risks and implemented improvements in service quality. Highlight your analytical skills and how they’ve contributed to operational success in your past roles.
✨Engage with Their Values
Research Air IT's company culture and values. During the interview, express how your personal values align with theirs, especially regarding customer satisfaction and team engagement. This connection can set you apart as a candidate who truly fits within their team.
