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- Tasks: Be the first point of contact for IT support and deliver stellar customer service.
- Company: Join Air IT, a family-oriented tech company shaping the future of Cyber Security.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing learning opportunities.
- Why this job: Make a real impact by helping clients with their IT challenges every day.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
- Other info: Join a diverse team with great career growth and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we are shaping the future with our incredible mission, vision, and strategy. We are on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. And now, we need YOU to help us achieve greatness!
The Role: As a 1st Line Service Desk Engineer, you will be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way. Specifically, you will:
- Provide stellar customer service to end-users and stakeholders
- Act as the primary point of contact for technical service requests
- Keep meticulous records throughout the ticket lifecycle
- Deliver high-quality first-time fixes with your troubleshooting prowess
- Escalate complex issues as needed and manage workload to meet SLAs
About You: To thrive in this role, you will need:
- Previous experience in IT support
- Exceptional customer service and problem-solving skills
- Proficiency in the latest Microsoft technologies
- Strong troubleshooting abilities with Microsoft Office and Windows desktops
- Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development
The Benefits: Joining our team comes with its perks:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
At Air IT, we are not just an employer – we are a family. We value diversity and are committed to providing equal employment opportunities for all. Join us in creating an inclusive environment where our work can truly shine!
1st Line Service Desk Engineer in Edinburgh employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at Air IT on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you’ve solved IT issues, as this will show off your problem-solving prowess and customer service skills.
✨Tip Number 3
Don’t forget to showcase your passion for learning! Mention any recent courses or certifications related to Microsoft technologies or IT support during your conversations with the hiring team.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining the Air IT family.
We think you need these skills to ace 1st Line Service Desk Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a 1st Line Service Desk Engineer. Highlight your IT support experience and any relevant skills, like troubleshooting and customer service, that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about technology and how you can contribute to our mission at Air IT. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing your thought process and how you approach challenges, so don’t hold back on sharing your troubleshooting stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Air IT Limited
✨Know Your Tech Stuff
Brush up on your knowledge of Microsoft technologies, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved IT issues, as this will show your practical experience and problem-solving skills.
✨Customer Service is Key
Since you'll be the first point of contact for clients, highlight your exceptional customer service skills. Prepare examples of how you've handled difficult situations or provided stellar support in previous roles to demonstrate your ability to keep clients happy.
✨Understand the Company Culture
Research Air IT's mission and values. Show that you align with their vision of empowering teams and delivering top-notch support. This will help you connect with the interviewers and demonstrate that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about their approach to ongoing learning and development or how they celebrate team successes, which ties back to their family-like culture.
