At a Glance
- Tasks: Champion client success by crafting tailored solutions and managing relationships.
- Company: Join Air IT, a leading MSP with a legacy of innovation and success since 2005.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing development, and more perks.
- Other info: This role may also be known as Customer Account Manager or Client Success Manager.
- Why this job: Be part of a dynamic team focused on growth, camaraderie, and making an impact.
- Qualifications: Proven account management experience in an MSP setting and strong B2B sales skills required.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as an Account Manager
Location: London, Thames Valley & Milton Keynes
Working Pattern: Hybrid
Ready to take your career to the next level? We’re looking for an ambitious Account Manager to join our growing Air IT team, helping our clients get the most from their IT while driving long‑term, value‑led partnerships.
Why Air IT?
Since 2005, Air IT has been shaping the future of managed IT and cyber security services for SMEs across the UK. Now bringing together ten like‑minded, high‑performing companies under one vision, we’re proud to be an award‑winning MSP with innovation, collaboration and people at our core.
We invest in our people, support their development, and empower them to deliver outstanding IT and cyber security solutions. As we continue to grow, we’re looking for an Account Manager who thrives in an MSP environment and wants to make a real impact on both client success and business growth.
Your Impact
As an Account Manager at Air IT, you’ll be responsible for managing and growing a portfolio of SME customers across London, the Thames Valley and Milton Keynes. Using a consultative, value‑led approach, you’ll:
- Build trusted, long‑term relationships with key client stakeholders
- Drive account retention, satisfaction and revenue growth
- Identify opportunities for service improvement, upsell and cross‑sell
- Translate client business needs into tailored IT and cyber security solutions
- Act as the main escalation and relationship owner for your accounts
- You’ll work closely with our Service Delivery, Technical and Cyber teams to ensure clients receive a consistently excellent experience.
What You’ll Be Doing
- Managing a portfolio of MSP clients, acting as their primary point of contact
- Identifying and developing opportunities across Air IT’s service portfolio
- Running account reviews, QBRs and roadmap discussions
- Clearly articulating the value of managed IT, cloud and security services
- Collaborating with internal teams to ensure solutions are delivered effectively
- Maintaining accurate pipeline and account data within our CRM
What You Bring
- Proven experience as an Account Manager within a Managed Service Provider (MSP) environment
- Full UK Driving Licence
- Strong relationship‑building skills with the ability to influence at multiple levels
- Solid commercial awareness and B2B sales capability
- Demonstrable success in meeting or exceeding sales and retention targets
- Confidence operating in a fast‑paced, evolving technology landscape
- Experience using CRM systems and digital sales workflows
- Experience selling a mix of core MSP services, including Managed IT support & service desk
- Microsoft 365
- Azure and cloud services
- Cyber security solutions (e.g. endpoint security, backup & disaster recovery, SIEM)
The Benefits
- Virtual GP (24/7 access for you & your family)
- Employee Assistance Programme (EAP)
- Group Life Assurance & Income Protection
- Time Off & Life Balance
- Celebration Day
- Annual Leave Purchase Scheme
- Enhanced Family Leave
- Cycle to Work & Technology Vouchers
- Discounts via Perks at Work
- Pension Scheme
- Optional Benefits (Opt‑In)
- EV Car Scheme (launching February 2026)
Additional Highlights
- Ongoing learning & development
- Social events, competitions & incentives
Join the Air IT Family
At Air IT, we’re more than a workplace — we’re a community. We celebrate success, back each other, and push boundaries together. If you’re passionate about building strong client relationships, selling value‑driven IT solutions and growing alongside an ambitious MSP, we’d love to hear from you.
Apply now to join Air IT as an Account Manager and help redefine what great IT partnership looks like.
This role may also be known as Customer Account Manager, Client Success Manager or Sales Consultant.
We are committed to fostering an inclusive, equitable and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities and experiences. If you require any adjustments during the recruitment process, please let us know.
Account Manager in Milton Keynes employer: Air IT Limited
Air IT is an exceptional employer that champions client success while fostering a vibrant work culture across its regional offices in London, Milton Keynes, Thames Valley, West Midlands, Cheshire, and Nottingham. With a commitment to employee growth through ongoing learning opportunities, hybrid working options, and a range of benefits including enhanced family leave and volunteer days, Air IT empowers its team members to thrive both personally and professionally. Join us to be part of a dynamic force in the IT sector, where your contributions are celebrated and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Milton Keynes
✨Tip Number 1
Familiarise yourself with Air IT's services and recent achievements. Understanding their unique selling points will help you articulate how you can contribute to their mission of empowering teams and enhancing client experiences.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Account Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your success in account management, particularly in an MSP setting. Highlighting your ability to build trust and drive sales will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends and challenges within the IT and Cyber Security sectors. Showing that you are knowledgeable about the market will position you as a strong candidate who can offer valuable insights to clients.
We think you need these skills to ace Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in account management, especially within an MSP setting. Use specific examples that demonstrate your ability to build client relationships and achieve sales targets.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and your consultative approach to client success. Mention how your skills align with Air IT's mission and values, and express your enthusiasm for the role.
Highlight Relevant Skills:In your application, emphasise your mastery of CRM systems and your commercial acumen. Provide concrete examples of how you've successfully managed accounts and driven retention in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Account Manager.
How to prepare for a job interview at Air IT Limited
✨Showcase Your Account Management Experience
Be prepared to discuss your previous roles in account management, especially within an MSP setting. Highlight specific examples where you successfully built client relationships and drove retention.
✨Demonstrate Your Commercial Acumen
Air IT values sharp commercial skills. Be ready to share instances where your understanding of B2B sales led to successful upselling or meeting sales targets. This will show your potential value to the team.
✨Familiarise Yourself with CRM Systems
Since mastery of CRM systems is essential for this role, brush up on your knowledge of popular platforms. If possible, mention any specific systems you've used and how they helped you manage client relationships effectively.
✨Emphasise Your Adaptability
The role requires thriving in a fast-paced environment. Prepare to discuss how you've successfully navigated challenges in previous positions and adapted to changing circumstances while maintaining client satisfaction.
