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For Companies At a Glance
- Tasks: Manage and grow key customer relationships while driving strategic account growth.
- Company: Join a people-first tech company that values long-term partnerships.
- Benefits: Enjoy flexible working, competitive pay, and wellness perks like virtual GP access.
- Other info: Be part of a supportive culture that encourages personal and professional growth.
- Why this job: Make a real impact by helping clients maximise their IT investments.
- Qualifications: Proven experience in account management within an MSP environment.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Join Air IT as a Senior Account Manager. At Air IT, we don’t just provide IT — we build long‑term partnerships that help ambitious organisations thrive. We’re now looking for a Senior Account Manager to join our growing team and take ownership of key customer relationships across the South. This is a great opportunity for a commercially minded, relationship‑driven professional who understands the world of Managed Services and enjoys helping customers get real value from their IT investments.
The Role
As a Senior Account Manager, you’ll be responsible for managing, growing and retaining a portfolio of MSP customers. You’ll act as a trusted advisor, working closely with decision‑makers to understand their business goals, shape IT roadmaps and identify opportunities to improve resilience, performance and security. You’ll balance relationship management, commercial ownership and strategic account growth, working alongside our Service Delivery and Technical teams to ensure customers receive an outstanding experience.
What You’ll Be Doing
- Client Relationship & Account Management
- Build strong, trusted relationships with senior stakeholders and key decision‑makers
- Act as the primary point of contact for your accounts, owning the overall relationship
- Lead quarterly service and strategic review meetings, translating performance into meaningful insight
- Ensure customers feel supported, understood and confident in Air IT as their long‑term partner
- Service Delivery & Collaboration
- Work closely with Service Delivery and Technical teams to ensure services meet SLA and customer expectations
- Proactively manage risks, issues and improvement opportunities within accounts
- Stay up to date with industry trends, emerging technologies and security threats to bring fresh ideas to clients
- Growth, Retention & Commercial Ownership
- Own the retention, growth and profitability of your customer portfolio
- Develop and maintain strategic account plans, including whitespace and opportunity analysis
- Identify and develop upsell and cross‑sell opportunities aligned to client needs
- Take ownership of a personal sales target and pipeline
- Lead commercial negotiations, contract renewals and service expansions
- Sales, Proposals & Reporting
- Maintain a healthy rolling 3‑month opportunity pipeline
- Produce high‑quality client proposals and technology roadmaps
- Lead the scoping and estimation of projects, working closely with technical specialists
- Keep CRM records, account plans and reporting accurate and up to date
- Contribute to the continuous improvement of Air IT’s Account Management processes
What You Bring
- Proven experience as an Account Manager or Senior Account Manager within an MSP
- Strong consultative sales approach with the ability to hold credible, strategic conversations
- Confidence leading client meetings, QBRs, service reviews and commercial discussions
- A track record of achieving sales targets, growing accounts and retaining customers
- Excellent communication, organisation and stakeholder management skills
- Comfort working in a fast‑paced, evolving technology environment
- Ability to work independently while collaborating effectively with wider teams
- Full UK driving licence
- Experience selling a mix of core MSP services, such as: Microsoft 365, Azure and cloud services, Cyber security solutions (e.g. endpoint protection, backup & disaster recovery, SIEM)
What We’re Looking For in You
- A genuine passion for technology and how it enables business success
- Strong commercial instinct and confidence negotiating value‑led solutions
- Highly organised, detail‑focused and able to manage multiple priorities
- Comfortable embracing change and continuous improvement
- Willingness to learn, develop and grow within a scaling MSP
The Benefits
- Virtual GP (24/7 access for you & your family)
- Employee Assistance Programme (EAP)
- Group Life Assurance & Income Protection
- Time Off & Balance
- Celebration Day
- Annual Leave Purchase Scheme
- Enhanced Family Leave
- Cycle to Work & Technology Vouchers
- Pension Scheme
- Discounts via Perks at Work
Optional Benefits (Opt‑In)
- EV Car Scheme (launching February 2026)
Additional Highlights
- Social events, incentives and competitions
- Life Insurance, Virtual GP & EAP
Life at Air IT
At Air IT, we’re proud of our supportive, ambitious and people‑first culture. We recognise achievement, invest in development and encourage everyone to bring their best self to work. If you’re an experienced MSP Account Manager who enjoys building lasting client relationships and driving meaningful growth, we’d love to hear from you. We are committed to fostering an inclusive, equitable and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities and experiences. If you require any adjustments during the recruitment process, please let us know.
Senior Account Manager in Abingdon employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Abingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Senior Account Manager role. Keep it concise but impactful, focusing on how you can help them grow and retain their customer base.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Account Manager in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in managing client relationships and driving growth, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully grown accounts or improved customer satisfaction. Numbers and results speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also passionate about technology and building relationships. Show us what makes you unique!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Air IT Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the world of Managed Services. Brush up on key concepts like Microsoft 365, Azure, and cyber security solutions. This will help you speak confidently about how you can add value to Air IT's clients.
✨Build Rapport
Since the role involves managing relationships with senior stakeholders, practice building rapport. Think of examples from your past experiences where you successfully established trust with clients. This will show that you can be a reliable partner for Air IT’s customers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult client or identifying upsell opportunities. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Show Your Passion for Technology
Air IT values a genuine passion for technology. Be ready to discuss how technology has impacted businesses you've worked with and share your thoughts on emerging trends. This will highlight your enthusiasm and alignment with their mission.