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For Companies At a Glance
- Tasks: Provide advanced technical support and solve complex IT issues.
- Company: Join a dynamic team in a fast-paced, supportive environment.
- Benefits: Career growth opportunities, mentorship, and a chance to lead.
- Why this job: Make an impact while advancing your technical and leadership skills.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Be part of a collaborative culture focused on innovation.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled IT professional looking to take the next step in your career? We’re seeking a 3rd Line Engineer to join our Service Desk team. If you’re passionate about solving complex technical issues and mentoring others, this role is your chance to shine.
What You’ll Do:
- Be the Go-To Expert: Provide advanced technical support by responding to escalations from 1st line, 2nd line, and field engineers.
- Solve Complex Problems: Leverage your deep technical knowledge to resolve aged tickets and meet KPIs.
- Streamline Operations: Log all activities in our CRM and ensure client documentation is up-to-date.
- Client-Focused Excellence: Prioritize and resolve technical queries to exceed customer service expectations.
- Team Leadership: Offer guidance to engineers and maintain seamless support for clients.
- Out-of-Hours Support: Provide support on a rotational basis, ensuring client satisfaction at all times.
- Stay Secure: Uphold information security standards by following the company’s ISMS and policies.
What You’ll Bring:
Essential Qualifications and Experience:
- Proven experience as a Service Desk Engineer.
- Expertise in Microsoft Windows Server/Desktop Environments.
- Advanced knowledge of:
- Microsoft 365, Exchange Online, and Azure (AAD, SaaS, IaaS, PaaS).
- Backup/DRaaS technologies.
- Networking (TCP/IP, Routing/Switching, Firewall Configuration, VPNs, VLAN, etc.).
- Security tools like SSL Certificates and Mimecast email security.
- Hands-on experience with:
- Conditional Access Management.
- Mobile Device Management.
- Azure Information Protection/DLP.
- Shared computing environments (RDS/Azure Virtual Desktop).
- Excellent communication and customer service skills.
- Knowledge of Linux-based systems.
- Experience with voice support.
- Proficiency in PowerShell and scripting.
Why Join Us?
This is more than just a job—it’s a career opportunity where you’ll lead, learn, and grow in a fast-paced, supportive environment. As a 3rd Line Engineer, you’ll play a critical role in delivering exceptional service while advancing your technical and leadership skills.
Ready to Elevate Your Career?
If you’re ready to tackle exciting challenges and make an impact, apply today to become part of our talented team. Let’s innovate and grow together!
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3rd Line Service Desk Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for a skilled 3rd Line Engineer like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to stand out and demonstrate your expertise in Microsoft 365, Azure, and more.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios. Practice explaining complex problems in simple terms—this will show your communication skills and client-focused excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace 3rd Line Service Desk Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical expertise in your application. We want to see your experience with Microsoft 365, Azure, and all those other cool tools you’ve mastered. Don’t hold back—this is your chance to shine!
Tailor Your Application: Take a moment to customise your application for the 3rd Line Engineer role. Use keywords from the job description to show us you’re the perfect fit. It’ll help your application stand out and show that you really get what we’re looking for.
Be Client-Focused: Since client satisfaction is key for us, share examples of how you’ve gone above and beyond for customers in your previous roles. We love seeing candidates who are passionate about delivering excellent service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Air IT Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be prepared to discuss specific scenarios where you've solved complex issues, as this will show your depth of understanding.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to walk through your thought process when tackling a tricky ticket. Use examples from your past experience to illustrate how you approach problem-solving and how you ensure client satisfaction.
✨Demonstrate Leadership Qualities
Since this role involves mentoring others, think of instances where you've guided team members or improved processes. Highlight your ability to lead by example and support your colleagues in achieving their goals.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to interact with clients who aren't tech-savvy. Confidence in your communication will help build trust with the interviewers.
