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For Companies At a Glance
- Tasks: Provide advanced technical support and solve complex IT issues.
- Company: Join a dynamic team in a fast-paced, supportive environment.
- Benefits: Career growth opportunities, mentorship, and a chance to lead.
- Why this job: Make an impact while advancing your technical and leadership skills.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Be part of a collaborative culture focused on innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a 3rd Line Service Desk Engineer to join our team. We understand that not everyone will meet 100% of the requirements—if your current skill set covers the majority, we encourage you to apply.
The Role
As a 3rd Line Engineer, you’ll be part of our Centre of Excellence – North 3rd line support team, working within a team of eight engineers. You’ll proactively resolve complex IT issues requiring deep expertise across infrastructure, networks, servers, and cloud environments.
What you’ll do
- Incident & Request Management: Work on incidents and service requests.
- Change Management: Provide technical peer review/approval for IT changes and raise change requests when required.
- Project Support: Occasionally support project activities and tasks.
- Technical Training: Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks.
- Problem Management: Perform in-depth troubleshooting and root cause analysis for major incidents, implement long‑term fixes, and create technical documentation.
- Collaboration & Mentoring: Collaborate with vendors and mentor 1st and 2nd line colleagues; work closely with other technical specialists in the department.
- Other: A valid driving licence is required.
About You
You’ll bring proven experience in a similar role, plus strong technical breadth and excellent customer communication. Specifically, we’re looking for:
- Platforms & Cloud: Strong knowledge of server OS (Windows, Linux), virtualisation (VMware, Hyper‑V), and cloud (Azure, AWS).
- Identity & Directory: Expertise in Microsoft Azure Active Directory / Microsoft Entra ID and Active Directory Domain Services configuration.
- Endpoint Management: Microsoft Intune deployment and management experience.
- Messaging: Microsoft Exchange administration and migration (on‑prem and M365).
- Networking: Strong network infrastructure knowledge, including Sophos and SonicWall firewalls; high‑level understanding of LAN to multi‑VLAN topologies; protocols such as VPN, TCP/IP, DNS, DHCP.
- Professional Skills: Excellent customer service and communication. Relevant IT qualifications (e.g., Microsoft, CCNA).
What’s in it for you
Joining our team comes with great perks and a supportive culture:
- Hybrid working options for a better work–life balance
- 25 days’ annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to Work scheme and technology vouchers
- Enhanced family leave
- Celebration Day – an additional day off each year to mark an occasion important to you
- Salary sacrifice pension
- Two paid volunteer days to support causes you care about
- Company social events and competitions
- Discount and cashback scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Why Join Us?
You’ll be part of a team that thrives on providing world‑class service to customers and values work–life balance. We believe in an inclusive, supportive environment where we grow together. This is your chance to work alongside an inspiring leadership team in an organisation that values efficiency, collaboration, and innovation—contributing to the success of a thriving company.
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3rd Line Service Desk Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for a skilled 3rd Line Engineer like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to stand out and demonstrate your expertise in Microsoft 365, Azure, and more.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios. Practice explaining complex problems in simple terms—this will show your communication skills and client-focused excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace 3rd Line Service Desk Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical expertise in your application. We want to see your experience with Microsoft 365, Azure, and all those other cool tools you’ve mastered. Don’t hold back—this is your chance to shine!
Tailor Your Application: Take a moment to customise your application for the 3rd Line Engineer role. Use keywords from the job description to show us you’re the perfect fit. It’ll help your application stand out and show that you really get what we’re looking for.
Be Client-Focused: Since client satisfaction is key for us, share examples of how you’ve gone above and beyond for customers in your previous roles. We love seeing candidates who are passionate about delivering excellent service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Air IT Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be prepared to discuss specific scenarios where you've solved complex issues, as this will show your depth of understanding.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to walk through your thought process when tackling a tricky ticket. Use examples from your past experience to illustrate how you approach problem-solving and how you ensure client satisfaction.
✨Demonstrate Leadership Qualities
Since this role involves mentoring others, think of instances where you've guided team members or improved processes. Highlight your ability to lead by example and support your colleagues in achieving their goals.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to interact with clients who aren't tech-savvy. Confidence in your communication will help build trust with the interviewers.
