Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Service Desk team as a 2nd Line Engineer, resolving complex tech issues and mentoring peers.
- Company: Air IT is a dynamic company focused on delivering exceptional IT support and solutions.
- Benefits: Enjoy a collaborative work environment, professional growth opportunities, and impactful contributions.
- Why this job: Make a real impact while building strong client relationships and enhancing your technical skills.
- Qualifications: Proven experience in Service Desk roles with expertise in Microsoft environments and networking technologies.
- Other info: Be part of a rotating schedule for after-hours support and stay updated with the latest tech.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to take your technical expertise to the next level? We’re looking for a 2nd Line Engineer to join our dynamic Service Desk team. In this role, you’ll be the go-to escalation point for resolving complex technical issues while building strong relationships with our clients and mentoring your peers. You’ll ensure that our clients receive top-notch support while keeping technical documentation accurate and up-to-date for seamless service delivery.
What You’ll Do:
- Service Excellence: Handle incoming calls to the Service Desk, log activities in our CRM, and follow established procedures to ensure exceptional customer service.
- Problem Solving: Diagnose and resolve technical issues, escalating when necessary, to deliver timely solutions.
- System Management: Install, maintain, and troubleshoot hardware/software, reconfiguring and performing upgrades as required.
- Team Support: Act as a mentor for 1st Line Engineers by providing technical assistance and sharing your expertise.
- Client Interaction: Maintain and update client site documentation, propose system improvements, and build strong client relationships.
- Out-of-Hours Support: Provide after-hours client support as part of a rotating schedule (2nd and 3rd line only).
- Continuous Improvement: Stay up-to-date with technologies used by Air IT and its clients, and ensure all work aligns with our Information Security Management System (ISMS).
What You’ll Bring:
Essential Qualifications, Knowledge, and Experience:
- Proven experience as a Service Desk Engineer.
- Expertise in Microsoft Windows Server/Desktop Environments.
- Familiarity with Microsoft 365, Azure Active Directory, Backup/DRaaS, and related technologies.
- Solid knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching).
- Outstanding customer service and communication skills.
Desirable Qualifications and Experience:
- Knowledge of InTune, Conditional Access Technologies, and Mimecast email security.
- A valid UK driving license.
Why apply?
This is your chance to work in a collaborative environment where your skills will shine, and your contributions will make a real impact. You’ll have the opportunity to grow professionally, support a variety of clients, and play a pivotal role in the success of our Service Desk team.
#J-18808-Ljbffr
2nd Line Service Desk Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer
✨Tip Number 1
Make sure to brush up on your technical skills, especially in Microsoft Windows Server/Desktop Environments and Networking technologies. Being able to demonstrate your expertise in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365, Azure Active Directory, and Backup/DRaaS. Showing that you have hands-on experience or knowledge of these systems can greatly enhance your candidacy.
✨Tip Number 3
Prepare to discuss your previous experiences in providing exceptional customer service. Think of specific examples where you resolved complex issues and how you built strong relationships with clients, as this is a key aspect of the role.
✨Tip Number 4
Since mentoring is part of the job, be ready to share your thoughts on how you would support and guide 1st Line Engineers. Highlight any past mentoring or training experiences to showcase your leadership potential.
We think you need these skills to ace 2nd Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Desk Engineer, focusing on your expertise in Microsoft Windows Server/Desktop Environments and any relevant technologies like Microsoft 365 and Azure Active Directory.
Craft a Strong Cover Letter: In your cover letter, emphasize your problem-solving skills and customer service experience. Mention specific examples of how you've resolved complex technical issues and built strong client relationships.
Showcase Technical Skills: Clearly list your technical skills related to networking technologies (TCP/IP, Firewall, Routing/Switching) and any additional knowledge of InTune or Conditional Access Technologies that could set you apart.
Highlight Mentorship Experience: If you have experience mentoring others, be sure to include this in your application. Discuss how you've supported 1st Line Engineers and contributed to team success.
How to prepare for a job interview at Air IT Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft Windows Server/Desktop environments and other relevant technologies. Highlight specific examples of how you've diagnosed and resolved complex technical issues in the past.
✨Demonstrate Customer Service Skills
Since this role emphasizes exceptional customer service, think of scenarios where you successfully handled difficult client interactions. Share how you maintained professionalism and ensured client satisfaction.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Practice articulating your thought process when diagnosing technical issues and how you prioritize tasks under pressure.
✨Emphasize Team Collaboration
This position involves mentoring 1st Line Engineers and collaborating with team members. Be ready to discuss your approach to teamwork and how you’ve supported colleagues in a technical environment.
