At a Glance
- Tasks: Handle escalated service requests and support the Technical Team efficiently.
- Company: Join Air IT, a rapidly growing MSP with a strong reputation for innovation and success.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing learning, and fun company events.
- Other info: We celebrate diversity and are committed to equal opportunities for all applicants.
- Why this job: Be part of a dynamic team focused on personal growth and making an industry impact.
- Qualifications: Experience in IT helpdesk support and knowledge of various IT systems required.
The predicted salary is between 28800 - 42000 € per year.
We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.
We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.
Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.
We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and delivering great results for our clients.
The Role
As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently.
Working as part of a team of seven, you’ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied.
Specifically, you will:
- Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
- Monitor the progress of any matters assigned to the Technical Team
- Monitor clients’ IT systems via the monitoring software
- Escalate matters in a timely manner if it becomes necessary
About You
To join us as a 2nd Line Service Desk Engineer, you will need:
- Previous experience in an IT helpdesk support role
- Knowledge and experience of various IT systems
- Experience in the following systems and/or applications:
- Microsoft 10/11
- Microsoft Office 2019, 2022
- Microsoft Office 365 Platform
- Microsoft Windows Server 2019 and 2022
- Microsoft Exchange Server 2019
- Experience in setting up and supporting of mobile devices
- GCSEs in Maths and English or equivalent
We are a team that radiates strength, constantly evolving ready for the next phase in our evolution. A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.
So, if you have experience in an IT helpdesk support role and knowledge and experience of various IT systems, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.
Other organisations may call this role 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer, or IT Support Technician.
The Benefits:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Ready to soar with Air IT? Apply now and be part of something extraordinary!
Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
#J-18808-Ljbffr2nd Line Service Desk Engineer employer: Air IT Limited
At Air IT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal growth and career progression. With hybrid working options, generous annual leave, and a commitment to employee well-being through various benefits, we ensure our team members feel valued and supported. Join us in our mission to deliver outstanding IT and Cyber Security solutions while enjoying a fun and inclusive environment that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as Microsoft 10/11 and Office 365. Having hands-on experience or even a basic understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Prepare to discuss your previous helpdesk experiences in detail. Think of specific examples where you successfully resolved technical issues or improved client satisfaction, as this will demonstrate your capability to handle escalated service requests.
✨Tip Number 3
Show enthusiasm for the company's mission and values. Research Air IT's history and recent achievements to express genuine interest during your conversations, which can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Air IT on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace 2nd Line Service Desk Engineer
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a 2nd Line Service Desk Engineer. Familiarise yourself with the specific IT systems and applications mentioned in the job description, such as Microsoft 10/11 and Office 365.
Tailor Your CV:Customise your CV to highlight relevant experience in IT helpdesk support roles. Emphasise your knowledge of various IT systems and any specific achievements that demonstrate your ability to handle escalated service requests effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT support and your alignment with Air IT's mission and values. Mention how your skills can contribute to their goal of providing unrivalled IT and Cyber Security support.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Air IT Limited
✨Know Your Technical Stuff
Make sure you're well-versed in the IT systems mentioned in the job description, such as Microsoft 10/11 and Office 365. Brush up on your knowledge of Windows Server and Exchange Server too, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've handled escalated service requests in the past. Show that you can prioritise tasks effectively and resolve technical queries quickly to keep customers satisfied.
✨Show Enthusiasm for Teamwork
Since you'll be working as part of a team, express your enthusiasm for collaboration. Share experiences where you've successfully worked with others to achieve common goals, highlighting your ability to communicate and support your colleagues.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the company's culture, growth opportunities, or the tools they use. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
