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For Companies At a Glance
- Tasks: Provide top-notch technical support to clients, both on-site and remotely.
- Company: Join a dynamic team at Air IT, where we value diversity and inclusion.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing learning opportunities.
- Why this job: Make a real impact while solving technical challenges and enhancing client experiences.
- Qualifications: Experience in IT support with strong customer service skills required.
- Other info: Be part of a supportive family-like culture with great career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
2nd Line Field Engineer – Location: Nottingham/ Lincoln
Are you a skilled IT professional with a passion for solving technical challenges and delivering exceptional client service? We’re looking for a 2nd Line Field Engineer to join our dynamic team, providing on-site and remote support while acting as an escalation point for our Service Desk Engineers.
Responsibilities
- Deliver technical support to clients both on-site and remotely.
- Act as an escalation point for Service Desk Engineers, ensuring issues are resolved efficiently.
- Install, maintain, and troubleshoot hardware/software in line with company standards.
- Reconfigure systems and perform upgrades as required.
- Prioritise and respond to technical queries to meet KPIs and customer expectations.
- Log all activity in the CRM system following established procedures.
- Maintain accurate and up-to-date client site documentation.
- Participate in out-of-hours support on a rota basis.
- Uphold information security standards in line with our ISMS policies.
- Proactively develop your technical skills through self-study.
- Manage your support queue professionally, resolving calls in line with SLAs.
- Build strong relationships with clients and team members.
- Recommend improvements to client systems and services to enhance performance and service delivery.
Qualifications & Experience
- Proven experience as a Service Desk Engineer.
- Strong knowledge of Microsoft Windows Server/Desktop environments.
- Experience with Microsoft 365, Backup/DRaaS, Azure Active Directory & IaaS.
- Understanding of networking technologies (TCP/IP, Firewall, Routing/Switching).
- Excellent customer service and communication skills.
- Valid UK driving licence.
- Familiarity with InTune, Conditional Access Technologies, and Mimecast email security.
The Benefits
We believe in rewarding our team with perks that matter:
- Hybrid working options for better work-life balance
- 25 days annual leave + bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme & technology vouchers
- Enhanced family leave
- Celebration day – an extra day off to mark a special occasion
- Salary sacrifice pension
- 2 paid volunteer days to give back to your community
- Company social events & competitions
- Discount and Cashback Scheme
- Group Income Protection & Life Insurance
- EAP and Virtual GP Service
Why Air IT?
At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine.
Ready to make a difference? Apply now and be part of something extraordinary.
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2nd Line Field Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Field Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace 2nd Line Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise, especially with Microsoft technologies and customer service, to show us you’re the right fit for the 2nd Line Field Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how you’ve tackled technical challenges in the past. This is your chance to showcase your personality and enthusiasm, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues efficiently. We love seeing candidates who can think on their feet and deliver exceptional client service, so make sure to highlight those experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Air IT Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows Server/Desktop environments and networking technologies. Be ready to discuss specific scenarios where you've solved technical challenges, as this will show your problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role involves delivering exceptional client service, prepare examples of how you've handled difficult customer situations in the past. Highlight your communication skills and how you build relationships with clients, as this is key for success in the role.
✨Familiarise Yourself with Company Standards
Research the company’s standards and procedures, especially regarding information security and CRM systems. Being able to discuss how you would uphold these standards during your interview will demonstrate your commitment to their values.
✨Prepare Questions to Ask
Think of insightful questions to ask your interviewers about the team dynamics, ongoing learning opportunities, and the company's approach to client service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
