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For Companies At a Glance
- Tasks: Be the first point of contact for IT support and resolve client issues.
- Company: Join Air IT, a leader in IT and Cyber Security support for local SMEs.
- Benefits: Enjoy hybrid work, 25 days leave, and ongoing learning opportunities.
- Why this job: Make a real impact while growing your skills in a supportive family-like environment.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
- Other info: We celebrate diversity and offer equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it with our incredible mission, vision, and strategy. We’re on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. And now, we need YOU to help us achieve greatness!
The Role:
As a 1st Line Service Desk Engineer, you’ll be the first beacon of support for our clients’ IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.
Specifically, you’ll:
- Provide stellar customer service to end-users and stakeholders
- Act as the primary point of contact for technical service requests
- Keep meticulous records throughout the ticket lifecycle
- Deliver high-quality first-time fixes with your troubleshooting prowess
- Escalate complex issues as needed and manage workload to meet SLAs
About You:
- To thrive in this role, you’ll need:
- Previous experience in IT support
- Exceptional customer service and problem-solving skills
- Proficiency in the latest Microsoft technologies
- Strong troubleshooting abilities with Microsoft Office and Windows desktops
- Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development
The Benefits:
Joining our team comes with its perks:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day – an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days – We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
At Air IT, we’re not just an employer – we’re a family. We value diversity and are committed to providing equal employment opportunities for all. Join us in creating an inclusive environment where our work can truly shine!
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1st Line Service Desk Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Office, Active Directory, and DNS. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past. Be ready to discuss these experiences during the interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Research Air IT's mission and values to align your answers with their company culture. Understanding their commitment to community and employee development can help you articulate why you're a great fit for their team.
✨Tip Number 4
Prepare questions about the role and the company to ask during your interview. This shows your genuine interest in the position and helps you assess if Air IT is the right place for you.
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the 1st Line Service Desk Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support, particularly with Microsoft technologies. Showcase your customer service skills and problem-solving abilities, as these are crucial for the role.
Showcase Your Skills: Make sure to mention your proficiency in troubleshooting Microsoft Office and Windows desktops, as well as your knowledge of Active Directory, Group Policy, and DNS. This will demonstrate your technical capabilities to the hiring team.
Personalize Your Application: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Air IT and how you align with their mission and values, which will help you stand out.
How to prepare for a job interview at Air IT Limited
✨Showcase Your Customer Service Skills
As a 1st Line Service Desk Engineer, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved client issues and provided stellar support.
✨Demonstrate Technical Proficiency
Be ready to discuss your experience with Microsoft technologies, Active Directory, and troubleshooting Windows desktops. Brush up on common issues and solutions to showcase your technical prowess.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios where you need to diagnose and resolve IT-related queries efficiently.
✨Emphasize Your Passion for Learning
Air IT values ongoing learning and development. Share your enthusiasm for staying updated with the latest technologies and how you plan to continue growing in your IT career.
