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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve client queries with a friendly approach.
- Company: Join Air IT, a forward-thinking tech company shaping the future of Cyber Security.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing learning opportunities.
- Why this job: Be the first point of contact for clients and make a real impact in tech support.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
- Other info: Join a diverse family-focused team with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join Air IT as a 1st Line Service Desk Engineer!
Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support?
At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.
Now, we’re looking for YOU to help us achieve greatness
The Role: 1st Line Service Desk Engineer
As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support.
Responsibilities
- Provide stellar customer service to end-users and stakeholders
- Act as the primary contact for technical service requests
- Maintain meticulous records throughout the ticket lifecycle
- Deliver high-quality first-time fixes using your troubleshooting skills
- Escalate complex issues and manage workload to meet SLAs
About You
To thrive in this role, you’ll bring:
- Previous experience in IT support
- Exceptional customer service and problem-solving skills
- Proficiency in Microsoft technologies
- Strong troubleshooting abilities with Microsoft Office and Windows desktops
- Knowledge of Active Directory, Group Policy, and DNS
- A passion for learning and development
The Benefits
We believe in rewarding our team with perks that matter:
- Hybrid working options for better work-life balance
- 25 days annual leave + bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme & technology vouchers
- Enhanced family leave
- Celebration day – an extra day off to mark a special occasion
- Salary sacrifice pension
- 2 paid volunteer days to give back to your community
- Company social events & competitions
- Discount and Cashback Scheme
- Group Income Protection & Life Insurance
- EAP and Virtual GP Service
Why Air IT?
At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine.
Ready to make a difference? Apply now and be part of something extraordinary.
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1st Line Service Desk Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Air IT. Understand their mission and values, and think about how your skills as a 1st Line Service Desk Engineer can contribute to their goals. This will show them you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, brush up on your communication and problem-solving abilities. Role-play common IT scenarios with a friend to build your confidence in delivering stellar support.
✨Tip Number 3
Prepare questions to ask during the interview. This shows you're engaged and keen to learn more about the role and the team. Ask about their approach to training and development, or how they celebrate successes within the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Air IT family right from the start.
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a 1st Line Service Desk Engineer. Highlight your IT support experience and any relevant skills, like troubleshooting and customer service, that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and how your previous experiences have prepared you for this role. Don’t forget to mention why you want to join Air IT specifically!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate their troubleshooting abilities and how they’ve provided stellar customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Air IT Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft technologies, Active Directory, and troubleshooting techniques. Be ready to discuss how you've used these skills in previous roles, as this will show your technical competence and readiness for the job.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in past positions. Think about specific situations where you resolved issues effectively and maintained a positive attitude, as this is crucial for a 1st Line Service Desk Engineer.
✨Practice Problem-Solving Scenarios
Anticipate common IT issues that might come up during the interview and practice your responses. This could include troubleshooting a Windows desktop issue or managing a ticket lifecycle. Demonstrating your thought process will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and ongoing learning opportunities. This shows your genuine interest in Air IT and helps you assess if it’s the right fit for you.
