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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot Microsoft 365 applications for clients.
- Company: Join a dynamic team at Air IT, dedicated to exceptional customer service.
- Benefits: Enjoy hybrid working, 25 days leave, ongoing training, and fun company events.
- Why this job: Be part of a collaborative environment with great growth opportunities and meaningful impact.
- Qualifications: Experience in IT support and proficiency in Microsoft 365 applications are essential.
- Other info: Certifications like Microsoft Certified: Modern Desktop Administrator Associate are a plus.
The predicted salary is between 30000 - 42000 £ per year.
1st Line IT Service Desk Engineer
Location: Milton Keynes
Position Overview
We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. The primary focus of this role is to deliver exceptional customer service and technical support to our clients, primarily utilising Microsoft 365 applications across multiple areas. Additionally, expertise in cloud technologies such as Azure, Office 365, and Autopilot is highly desirable.
Key Responsibilities
- Provide first-line technical support to clients via phone, email, and ticketing system, ensuring timely resolution of issues and exceptional customer satisfaction.
- Troubleshoot and resolve user problems related to Microsoft 365 applications, including but not limited to Outlook, SharePoint, Teams, and OneDrive.
- Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.
- Collaborate with second and third-line support teams to escalate and resolve complex technical issues.
- Proactively identify opportunities to optimize client systems and processes through the effective use of Microsoft 365 and cloud technologies.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
Key Requirements
- Demonstrated experience in providing outstanding customer service in an IT support environment.
- Proficiency in troubleshooting Microsoft 365 applications and cloud technologies such as Azure, Office 365, and Autopilot.
- Strong communication skills with the ability to convey technical concepts to non-technical users effectively.
- Excellent problem-solving abilities and attention to detail.
- Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar are advantageous but not essential.
Why Join Us
- High levels of training and support provided: We are committed to investing in our team members\’ professional development, offering extensive training programs and ongoing support to ensure your success.
- Excellent growth opportunities: As part of our team, you will have access to a wealth of career advancement opportunities within both the IT service desk team and the broader company.
- Dynamic and collaborative work environment: Join a team of passionate individuals who are dedicated to delivering exceptional service and making a meaningful impact for our clients.
The Benefits
Joining Air IT means unlocking a world of perks and opportunities, including:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day – an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days – We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
Join Us Today
If you are passionate about providing exceptional customer service and thrive in a fast-paced, collaborative environment, we want to hear from you! Apply now to embark on a rewarding career journey with us.
At Air IT, we\’re committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.
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1st Line Service Desk Engineer employer: Air IT Limited
Contact Detail:
Air IT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 applications, especially Outlook, SharePoint, Teams, and OneDrive. Being able to demonstrate your knowledge during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role is heavily focused on providing exceptional support, think of examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Tip Number 3
Get comfortable with troubleshooting common IT issues. Practising how to explain technical problems in simple terms can help you stand out, as you'll need to communicate effectively with non-technical users.
✨Tip Number 4
If you have any relevant certifications, be sure to mention them during your discussions. Even if they aren't essential, they can give you an edge and show your commitment to professional development.
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365 applications and cloud technologies. Use specific examples to demonstrate your customer service skills and technical troubleshooting abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to join the team. Mention your familiarity with Microsoft 365 and any relevant certifications you hold, even if they are not essential.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively resolved technical issues in the past. Highlight your attention to detail and ability to communicate technical concepts to non-technical users.
Follow Application Instructions: Ensure you carefully read and follow all application instructions provided by the company. Submit all required documents and double-check for any specific requirements related to the role.
How to prepare for a job interview at Air IT Limited
✨Showcase Your Customer Service Skills
Since the role focuses on delivering exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries or issues in the past. Highlight your ability to remain calm under pressure and your commitment to ensuring customer satisfaction.
✨Demonstrate Technical Proficiency
Familiarise yourself with Microsoft 365 applications and cloud technologies like Azure and Office 365. Be ready to discuss your experience troubleshooting these tools, as well as any relevant certifications you may have. This will show that you have the technical know-how required for the role.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewer's questions.
✨Prepare for Problem-Solving Scenarios
Expect to encounter situational questions that assess your problem-solving abilities. Think of examples where you've successfully resolved technical issues or optimised processes. Demonstrating your analytical thinking and attention to detail will be key to impressing the interviewers.
