At a Glance
- Tasks: Coordinate workshop operations, manage customer requests, and ensure timely delivery of equipment.
- Company: Join Air IT, a supportive and inclusive tech company in Milton Keynes.
- Benefits: Enjoy flexible working, health perks, and opportunities for personal growth.
- Other info: Dynamic team environment with exciting social events and career development opportunities.
- Why this job: Be the vital link between customers and teams, making a real impact every day.
- Qualifications: Strong organisational skills and a customer-first mindset are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location
Milton Keynes
Reporting to
- Workshop Manager
- Join Air IT and Help Keep Our Workshop Operations Running Smoothly
Are you highly organised, customer-focused and great at juggling multiple priorities? We're looking for a
Workshop Coordinator to join our South Region Workshop team in Milton Keynes.
This is a fantastic opportunity for someone who enjoys coordinating people, processes and logistics while ensuring customers receive an exceptional service.
You'll act as a key link between customers, internal teams and the workshop, helping to keep operations running efficiently and ensuring equipment, stock and customer requests are delivered accurately and on time.
If you thrive in a fast-paced environment, enjoy solving problems and take pride in delivering outstanding customer experiences, we'd love to hear from you.
What You'll Be Doing
As our Workshop Coordinator, you'll play a vital role in the day-to-day operation of the workshop by:
- Managing the workshop ticket queue, ensuring requests are reviewed, prioritised and assigned effectively.
- Acting as a key point of contact for customers, providing updates and maintaining excellent communication throughout the lifecycle of requests.
- Monitoring ticket workflows and due dates to ensure work is completed within agreed timescales.
- Coordinating the booking and arrival of new stock, equipment and hardware with our Procurement team.
- Arranging courier collections and deliveries, ensuring equipment is tracked and delivered to the correct destination.
- Supporting the development and continuous improvement of workshop processes, procedures and documentation.
- Assisting with the resolution of customer issues and escalating concerns where appropriate.
- Providing administrative and operational support to the Workshop Manager.
- Coordinating workshop onboarding activities to ensure equipment preparation, scheduling and delivery requirements are met.
- Collaborating with colleagues across Service Delivery, Procurement, Projects and Technical Services to provide a seamless customer experience.
What We're Looking For
Skills & Experience
We're interested in hearing from candidates who can demonstrate
- Strong organisational and planning skills.
- Excellent written and verbal communication abilities.
- A customer-first approach and the ability to build positive working relationships.
- High levels of accuracy and attention to detail.
- Confidence managing multiple tasks and competing priorities.
- Experience working with ticketing systems, schedules or administrative workflows.
- Proficiency with Microsoft Office applications, including Outlook, Excel and Teams.
- The ability to follow established processes and identify when issues should be escalated.
- A calm and professional approach when working under pressure.
- Personal Attributes
You'll be someone who is
- Well organised and methodical.
- Positive, approachable and customer-focused.
- Reliable with a strong sense of ownership and accountability.
- Able to prioritise effectively and adapt to changing demands.
- A collaborative team player who enjoys supporting colleagues.
- Keen to learn, develop and grow within the role.
Why Join Air IT?
Air IT is an equal opportunities employer.
We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive.
If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
Benefits Include
- Virtual GP (24/7 access for you & family)
- Employee Assistance Programme (EAP)
- Group Life Assurance & Income Protection
- Time Off & Life Balance
- Celebration Day
- Annual Leave Purchase Scheme
- Enhanced Family Leave
- Cycle to Work & Technology Vouchers
- Discounts via Perks at Work
- Pension Scheme
- Optional Benefits (Opt‑In)
- Additional Highlights
- Hybrid working options
- Social events, competitions & incentives
- Discount & Cashback Scheme
- Life Insurance, EAP & Virtual GP
- Apply Today
If you enjoy solving technical challenges, meeting customers face-to-face, and making a real difference to the service they receive, we'd love to hear from you.
If you're ready to join a team that values organisation, teamwork and exceptional customer service, we'd love to hear from you.
Air IT manages all recruitment directly.
While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles.
We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable.
If we require agency support, we will reach out to our selected partners directly.
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Workshop Coordinator employer: Air IT Group
Air IT Group is an excellent employer, offering a dynamic work culture in Milton Keynes that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including training and development programmes, while enjoying a supportive environment that values their contributions to shaping customer success through tailored solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Air IT Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Air IT Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workshop Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Air IT Group:Your cover letter is your chance to shine! Tell us why you want to work at Air IT Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Air IT Group!
How to prepare for a job interview at Air IT Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
