Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch Apple Mac support and resolve client issues in a fast-paced environment.
- Company: Join a supportive team at Air IT Group, focused on client satisfaction and collaboration.
- Benefits: Enjoy a range of perks including virtual GP, wellbeing programmes, and career development opportunities.
- Why this job: Make a real impact while growing your technical skills across Apple and Microsoft ecosystems.
- Qualifications: Experience in service desk roles with strong Apple Mac knowledge and excellent communication skills.
- Other info: Diverse workplace welcoming all backgrounds; great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Make first-line impact with Apple Mac support in a fast-paced, client-focused Service Desk. We’re looking for a proactive 1st Line Apple Mac Engineer to resolve incidents end‑to‑end, collaborate with teammates, and grow your technical breadth across modern tools and environments. You’ll be the first point of contact for multiple clients, delivering brilliant service while building skills that accelerate your career.
What you’ll do
- Be the front line: Answer inbound Service Desk calls, log and action tickets in our CRM, and follow established procedures.
- Fix and escalate smartly: Diagnose and resolve issues, escalating when needed to keep clients productive.
- Install & maintain: Configure, upgrade, and troubleshoot hardware/software to company standards.
- Prioritise effectively: Manage your queue to meet KPIs and customer expectations.
- Support when it counts: Participate in an out‑of‑hours rota (where applicable).
- Protect information: Follow our ISMS and all relevant security policies.
- Keep learning: Stay current with the technologies we and our customers rely on.
What you’ll bring (Essential)
- Proven experience as a Service Desk Engineer.
- Foundational Apple Mac desktop & mobile knowledge.
- Familiarity with Microsoft 365, Backup/DRaaS, and related technologies.
- Excellent customer service and clear, confident communication.
Nice to have (Desirable)
- Basics in Networking (TCP/IP, firewalls, routing/switching).
- Exposure to Azure AD & IaaS, Intune & Conditional Access, Mimecast.
- MDM knowledge: Addigy, JumpCloud, Jamf; Apple Business Manager.
- Google Workspace Admin and Windows desktop familiarity.
- Current, valid UK driving licence.
Why join Air IT Group
- Do meaningful work for a variety of clients and grow your expertise across Apple and Microsoft ecosystems.
- Supportive, collaborative team with clear processes and opportunities to develop.
- A well-rounded benefits offering designed for your wellbeing and growth, including Virtual GP, Employee Assistance Programme, Group Life Assurance, Pension, Celebration Day, Volunteering Days, Cycle2Work, and more.
Ready to apply? Submit your CV and a short note on your Apple Mac experience via our careers site. We welcome applications from all backgrounds and are a Disability Confident employer.
Service Desk Analyst employer: Air IT Group
Contact Detail:
Air IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Analyst, you'll need to convey technical information clearly. Try role-playing with a friend or family member to get comfortable explaining complex issues in simple terms.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experience where you successfully diagnosed and resolved issues. This will demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Apple Mac support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Personal Note: When you submit your application, include a short note detailing your Apple Mac experience. This is your chance to show us your passion for the role and how you can make an impact on our team.
Showcase Customer Service Skills: Since this role is all about delivering brilliant service, emphasise your customer service experience in your application. We love candidates who can communicate clearly and confidently!
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Air IT Group
✨Know Your Apple Mac Stuff
Brush up on your Apple Mac knowledge before the interview. Be ready to discuss common issues and solutions, as well as any experience you have with hardware and software configurations. This will show that you're proactive and prepared to tackle the role head-on.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for clients, it's crucial to demonstrate your excellent customer service skills. Think of examples where you've successfully resolved client issues or provided exceptional support. This will highlight your ability to communicate clearly and confidently.
✨Familiarise Yourself with Relevant Technologies
Make sure you understand the technologies mentioned in the job description, like Microsoft 365 and Backup/DRaaS. If you have experience with Azure AD, Intune, or MDM tools, be ready to discuss how you've used them in past roles. This will show that you're not just a one-trick pony!
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions about the team, company culture, and growth opportunities. This shows that you're genuinely interested in the role and want to ensure it's a good fit for both you and the company.