At a Glance
- Tasks: Build meaningful client partnerships and drive growth through strategic account management.
- Company: Join Air IT, a people-first tech company focused on innovation and collaboration.
- Benefits: Enjoy 25 days holiday, enhanced family leave, and ongoing development opportunities.
- Other info: Embrace a supportive culture that celebrates achievements and encourages personal growth.
- Why this job: Make a real impact by becoming a trusted advisor to key clients in a dynamic environment.
- Qualifications: Proven success in account management with strong communication and stakeholder skills.
The predicted salary is between 40500 - 49500 £ per year.
Step into Your Next Challenge with Air IT
At Air IT, we go beyond delivering IT services — we build lasting partnerships that power ambitious organisations to grow, transform and succeed.
We’re looking for a dynamic Senior Account Manager to join our expanding team, taking ownership of key client relationships across the South.
If you’re commercially driven, relationship-focused, and thrive in a Managed Services environment, this is your opportunity to make a real impact.
The Opportunity
This isn’t just account management — it’s about becoming a trusted strategic partner to your customers.
You’ll work closely with senior stakeholders to understand their business goals, shape forward-thinking IT strategies, and unlock genuine value from their technology investments.
From driving growth to strengthening long‑term partnerships, you’ll be at the centre of delivering exceptional client outcomes.
- What You’ll Be Doing
- Build Meaningful Client Partnerships
- Develop trusted relationships with senior decision‑makers
- Own and nurture your portfolio, becoming the go‑to advisor for your clients
- Lead engaging quarterly reviews, turning data into actionable insight
- Ensure every customer feels valued, heard and confident in Air IT
- Collaborate to Deliver Excellence
- Partner with Service Delivery and Technical teams to ensure seamless customer experiences
- Stay ahead of risks, issues and emerging opportunities
- Bring fresh thinking through knowledge of market trends and evolving technologies
- Drive Growth & Commercial Success
- Take full ownership of retention, growth and profitability across your accounts
- Create and execute strategic account plans, identifying new opportunities
- Lead upsell and cross‑sell initiatives aligned to client needs
- Own your pipeline and personal sales targets with confidence
- Drive negotiations, renewals and service expansion conversations
- Own the Sales & Delivery Journey
- Create compelling proposals and customer roadmaps
- Collaborate with technical teams to scope and shape solutions
- Keep CRM and reporting accurate and insightful
- Contribute to continuous improvement across account management processes
What You Bring
- Your Experience
- Proven success as an Account Manager or Senior Account Manager within an MSP
- A consultative, solutions‑led sales style
- Confidence leading strategic conversations with senior stakeholders
- Strong track record of growing accounts and hitting targets
- Excellent communication and stakeholder management skills
- Ability to thrive in a fast‑paced, evolving environment
- Experience across key MSP services (e. g. M365, Azure, Cyber Security, IT Support)
- Full UK driving licence
- What Sets You Apart
- We’re looking for someone who brings a unique perspective and a collaborative mindset, and who:
- Has a genuine interest in technology and the positive impact it can have on organisations and people
- Demonstrates commercial awareness and can confidently communicate value in a way that resonates with different audiences
- Brings curiosity, enthusiasm and a proactive approach to problem‑solving
- Is well‑organised and able to manage multiple priorities in a way that works best for them
- Is open to new ideas, embraces change and is committed to continuous learning
- Is motivated to grow and develop their career within a supportive, scaling business
- What You’ll Get in Return
At Air IT, we invest in our people just as much as our technology.
Benefits That Matter
- 25 days’ holiday + a celebration day
- Enhanced family leave
- EV car scheme & Cycle to Work
- Virtual GP & Employee Assistance Programme
- Technology vouchers & eye care support
- Pension, life assurance & income protection
- Access to Air Perks and discount platforms
- Ongoing development and learning opportunities
- Team socials, incentives and competitions
- A supportive, collaborative culture where you can thrive
- Life at Air IT
We’re proud of our people‑first culture — ambitious, supportive and driven by success.
We celebrate achievements, encourage growth, and create an environment where everyone can bring their best self to work.
If you’re ready to take ownership, build impactful relationships and drive meaningful growth, we’d love to hear from you.
Air IT is an equal opportunities employer.
We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive.
If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
Air IT manages all recruitment directly.
While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles.
We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable.
If we require agency support, we will reach out to our selected partners directly.
Senior Account Manager employer: Air IT Group
Air IT Group is an excellent employer, offering a dynamic work culture in Milton Keynes that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including training and development programmes, while enjoying a supportive environment that values their contributions to shaping customer success through tailored solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Air IT Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Air IT Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Air IT Group:Your cover letter is your chance to shine! Tell us why you want to work at Air IT Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Air IT Group!
How to prepare for a job interview at Air IT Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
