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For Companies At a Glance
- Tasks: Drive revenue growth by building lasting client partnerships and managing accounts.
- Company: Join Air IT, the UK's #1 Managed Service Provider with a collaborative culture.
- Benefits: Enjoy competitive salary, health perks, hybrid working, and generous leave policies.
- Other info: Be part of a supportive community that values success and personal growth.
- Why this job: Make an impact in a fast-paced tech environment while growing your career.
- Qualifications: 5+ years in sales/account management within an MSP; strong relationship-building skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: Edinburgh
Reporting to: Regional Sales Director
Join Air IT – Drive Growth Through Lasting Client Partnerships
At Air IT, we don’t just sell IT services — we build long‑term, value‑led partnerships that help ambitious organisations thrive. As the UK’s #1 Managed Service Provider (MSP), we’re bringing together ten high‑performing businesses under one shared vision, with people, innovation and collaboration at our core.
We’re now looking for a Senior Account Manager to join our growing Sales team. This role offers a blend of new business development and existing account growth, ideal for someone who enjoys opening doors, building trust, and turning relationships into long‑term success.
The Role
In this role, you’ll play a key part in driving revenue growth across the North (Edinburgh and surrounding areas) combining self‑generated new business with account ownership and expansion. You’ll work consultatively with prospects and customers, understanding their business goals and shaping IT and cyber security solutions that deliver real value. Alongside Sales, Account Management, Service Delivery and Technical teams, you’ll ensure clients experience Air IT as a trusted, long‑term partner.
Your Impact
- Developing and securing new business opportunities through outreach, prospecting and lead generation
- Managing and growing a portfolio of SME MSP customers
- Building trusted relationships with decision‑makers and key stakeholders
- Driving retention, satisfaction and account growth
- Identifying opportunities for upsell, cross‑sell and service improvement
- Translating business needs into tailored IT and cyber security solutions
- Acting as the primary commercial contact and escalation point for your accounts
What You’ll Be Doing
- Proactively generating new business through outbound activity and market engagement
- Managing customer relationships from initial engagement through to long‑term partnership
- Running account reviews, QBRs and roadmap discussions
- Preparing and presenting professional proposals and quotations, clearly articulating value and ROI
- Working closely with Service Delivery, Technical and Cyber teams to deliver the right solutions
- Maintaining accurate pipeline, forecasting and account plans within CRM
- Achieving new business, growth and retention targets aligned to your role focus
What You Bring
Essential
- Minimum 5 years’ experience in a sales or account management role within an MSP environment
- Proven ability to win new business and/or grow existing customer accounts
- Strong consultative selling approach and commercial awareness
- Excellent relationship‑building and stakeholder management skills
- Confident working in a fast‑paced, evolving technology environment
- Experience using CRM systems and digital sales workflows
- Full UK driving licence
- Able to attend the office at least two days per week and travel regionally
- Experience selling core MSP services, including:
- Managed IT support & service desk
- Microsoft 365 Azure and cloud services
- Cyber security solutions (e.g. endpoint security, backup & disaster recovery, SIEM)
Desirable
- Business‑related degree
- Sales, CRM or IT‑related certifications
Why Join Air IT?
- Be part of a market‑leading, award‑winning MSP
- Work with cutting‑edge IT and cyber security solutions
- Clear opportunity to grow your career as the business scales
- Supportive, collaborative culture that values people and performance
The Benefits
- Health & Wellbeing
- Virtual GP (24/7 access for you & your family)
- Employee Assistance Programme (EAP)
- Group Life Assurance & Income Protection
- 25 days annual leave + bank holidays
- Celebration Day (an additional personal day off)
- Annual Leave Purchase Scheme
- 2 paid volunteering days
- Enhanced family leave
- Competitive salary with bonus / OTE
- Salary sacrifice pension
- Cycle to Work & Technology Vouchers
- Discounts via Perks at Work
- Life Insurance
- Hybrid working
- Ongoing learning & development
- Social events, incentives & competitions
- Discount & cashback schemes
Join the Air IT Family
At Air IT, we’re more than a workplace — we’re a community. We celebrate success, support each other, and grow together. If you’re passionate about building relationships, selling value‑led IT solutions and helping customers succeed, we’d love to hear from you.
This role may also be known as: Account Manager, Business Development Manager, Client Success Manager or Sales Consultant.
Equal Opportunities
Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
Senior Account Manager employer: Air IT Group
Contact Detail:
Air IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and local meetups to connect with potential employers and other professionals. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Don’t just wait for job openings to pop up. Be proactive! Reach out to companies you admire, like Air IT, and express your interest in working with them. A well-timed email can open doors you didn’t even know existed.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their values and goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in sales and account management, especially within an MSP environment, to show us you’re the perfect fit!
Showcase Your Relationship-Building Skills: We want to see how you build trust and maintain relationships with clients. Use specific examples from your past roles to demonstrate your consultative selling approach and stakeholder management skills.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your proposals and quotations articulate value and ROI effectively. This will reflect your ability to communicate professionally.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Air IT.
How to prepare for a job interview at Air IT Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Air IT's services and how they align with the needs of potential clients. Familiarise yourself with their MSP offerings, especially in IT support, cloud services, and cyber security solutions. This knowledge will help you articulate how you can contribute to their goals.
✨Showcase Your Relationship Skills
As a Senior Account Manager, building trust is key. Prepare examples from your past experiences where you've successfully developed long-term client relationships. Be ready to discuss how you’ve turned challenges into opportunities and how you maintain client satisfaction over time.
✨Prepare for Consultative Selling
Air IT values a consultative approach, so be prepared to demonstrate your ability to understand client needs and tailor solutions accordingly. Think of specific scenarios where you’ve identified business needs and provided effective IT solutions that delivered real value.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Air IT’s growth plans, team dynamics, and how they measure success in account management. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.