Revenue Assurance Manager

The Revenue Assurance Manager is responsible for safeguarding Air IT’s recurring revenue by proactively identifying churn risk, strengthening contractual governance, and leading strategic initiatives designed to reduce customer attrition across the managed services portfolio. The role also includes the collation of data and reporting packs, and the presentation of progress updates at Executive and Board level. This is a commercially focused role that works closely with Account Management, Sales, Service Leadership, Finance and Legal to ensure the business takes a disciplined and proactive approach to protecting recurring revenue.

The role will support situations where churn risk is identified, provide commercial guidance on contractual matters, and help ensure customer agreements accurately reflect the services delivered. In addition to managing retention scenarios, the role will drive structured initiatives that strengthen revenue protection across the customer base. This includes improving contract compliance, supporting renewal and retention strategies, addressing inefficient agreements, and ensuring billing accurately reflects active users, licences and services.

Working alongside Account Managers, who retain ownership of the customer relationship, the Revenue Assurance & Retention Manager will provide commercial oversight in protecting revenue, identifying systemic churn risks, and implementing initiatives that improve long term customer retention across the business.

• Revenue Protection and Churn Management: Take ownership of revenue protection across the recurring revenue base, with a primary focus on reducing churn and safeguarding contracted recurring revenue. Identify customers at risk of churn and work with Account Managers and service teams to stabilise accounts and retain revenue. Lead structured retention actions where customers indicate dissatisfaction, request contract end dates or signal intent to leave. Support the development and execution of retention strategies designed to protect recurring revenue across the customer base. Collation of data and reporting packs, and presentation of progress updates at Executive leadership and the Board level.
• Contract Governance and Compliance: Support the business in enforcing contractual obligations such as notice periods, and service commitments where required. Work with Legal and Finance to manage contract related issues, disputes or termination scenarios. Identify inefficient or non-standard agreements and support the transition to standardised contractual terms.
• Revenue Assurance and Commercial Alignment: Ensure services delivered are accurately reflected in customer agreements and billing structures. Support initiatives to correct under billed services and align agreements with current service usage. Provide commercial guidance to Account Managers on retention scenarios, contract amendments and renewal negotiations. Ensure commercial decisions balance customer outcomes with the protection of Air IT’s recurring revenue.
• Retention Initiatives and Continuous Improvement: Design and implement strategic initiatives that strengthen revenue protection and reduce churn risk across the customer base. Support structured renewal and retention processes to improve contract visibility and revenue stability. Identify common drivers of churn and provide insights to leadership to inform service, commercial and operational improvements. Contribute to the development of best practices for customer retention and contract governance. Provide visibility of churn risk, retention actions and revenue protection outcomes to senior leadership.

• Strong commercial negotiation skills, with the ability to protect revenue while maintaining constructive customer relationships.
• Solid understanding of managed service contracts, notice periods, renewal terms and service commitments.
• Ability to identify churn risk early and implement structured retention actions across a recurring revenue customer base.
• Strong commercial judgement, with the ability to assess revenue impact, margin considerations and contractual obligations.
• Ability to review customer agreements and align contracted services with active users, licences and delivered services.
• Confident managing challenging customer conversations, escalations and commercial disputes.
• Strong analytical capability, able to interpret revenue data and identify churn risk, under billing or inefficient agreements.
• Ability to produce clear reporting on churn risk, retention activity and revenue protection outcomes.
• Strong stakeholder management skills, working effectively with Account Management, Sales, Finance and Legal teams.

Joining Air IT means unlocking a world of perks and opportunities, including: Virtual GP (24/7 access for you & family), Employee Assistance Programme (EAP), Group Life Assurance & Income Protection, Time Off & Life Balance, Celebration Day, Annual Leave Purchase Scheme, Enhanced Family Leave, Cycle to Work & Technology Vouchers, Discounts via Perks at Work, Pension Scheme, Optional Benefits (Opt‑In).

We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.